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Gmail doesn't recognize any Firefox update and always asks for one. (And I'm using 8.0.1)

Posted

For a few months, Gmail has been requesting I upgrade to the newest Firefox. I always have the newest update. Currently it is 8.0.1. A few other apps, I don't remember which ones, request me to update Firefox as well--but I am! (Firefox as a browser seems to work just fine though.)

How can fix this?

Thanks,

Marty

For a few months, Gmail has been requesting I upgrade to the newest Firefox. I always have the newest update. Currently it is 8.0.1. A few other apps, I don't remember which ones, request me to update Firefox as well--but I am! (Firefox as a browser seems to work just fine though.) How can fix this? Thanks, Marty

Chosen solution

Your UserAgent string in Firefox is messed up by another program that you installed. FBSMTWB
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Read this answer in context 2

Additional System Details

This happened

Every time Firefox opened

This started when...

About two months ago.

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • McAfee MSC FF plugin DLL
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 12.0.1.647
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers
  • Provides additional functionality on Facebook. See our web site for details.
  • NPWLPG
  • iTunes Detector Plug-in
  • Unity Player 2.5.0f5
  • Java(TM) Platform SE binary
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Musicnotes Viewer plugin 1.16.10
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • 1.5.0716.0
  • ScorchNetscapePlugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB

More Information

the-edmeister
  • Top 10 Contributor
  • Moderator
3931 solutions 29647 answers

Chosen Solution

Your UserAgent string in Firefox is messed up by another program that you installed. FBSMTWB
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Your UserAgent string in Firefox is messed up by another program that you installed. FBSMTWB<br /> [http://en.wikipedia.org/wiki/User_Agent] type '''about:config''' in the URL bar and hit Enter <br /> ''If you see the warning, you can confirm that you want to access that page.'' <br /> Filter = '''general.useragent.''' <br /> Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset'''''. <br /> Then restart Firefox
cor-el
  • Top 10 Contributor
  • Moderator
12317 solutions 114010 answers
See also: *https://support.mozilla.com/kb/Finding+your+Firefox+version *https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser
ansfield 0 solutions 1 answers

I also have this problem.

I also have this problem.
the-edmeister
  • Top 10 Contributor
  • Moderator
3931 solutions 29647 answers

Which version of Firefox do you have installed?
Help > About Firefox

Which version of Firefox do you have installed? <br /> Help > About Firefox