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Comcast email will not let me open any emails or display all the emails. Why?

Posted

All of a sudden I can no longer use Firefox to open my Comcast emails. It displays a few and asks if I want to see the rest. But it won't display all of them nor will it allow the email to open when I double click on it. Could this be a problem in the latest version. I uninstalled Mozilla Firefox and reinstalled it but that did not help. So for the time being I'll have to use Internet Explorer which does work.

Chosen solution

Switch to the Xfinity Connect Lite interface in Xfinity preferences while in IE, then it should work in Firefox.

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Additional System Details

Sites Affected

http://xfinity.comcast.net/

Installed Plug-ins

  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.0.198
  • Shockwave Flash 11.1 r102
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • 4.0.60831.0
  • iTunes Detector Plug-in
  • BlackBerry WebSL Browser Plug-In
  • NPWLPG
  • Bing Bar

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0.1) Gecko/20100101 Firefox/8.0.1

More Information

Firefox
Version
8.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0.1) Gecko/20100101 Firefox/8.0.1
Profile Directory
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Extensions
Name
Version
Enabled
ID
BetterLinks1.0.36truesmartlinks@getsmartlinks.comFantapper1.0.7trueFantapperExtension@brandaffinity.netShopToWin131.0.29true{b9dbe2c0-031f-4cad-911a-f4a7381d79c0}Yahoo! Toolbar2.4.2.20111006100951true{635abd67-4fe9-1b23-4f01-e679fa7484c1}Yontoo Layers1.20.00trueplugin@yontoo.comBing Bar6.0falsemsntoolbar@msn.comDefault Manager2.2false{3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}Freeze.com NetAssistant3.6.5false{1266764D-FC4F-4FA7-B63B-884D53B1680F}Norton Toolbar2011.7.3.6false{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}RealPlayer Browser Record Plugin15.0.0false{ABDE892B-13A8-4d1b-88E6-365A6E755758}Search Helper Extension1.0false{27182e60-b5f3-411c-b545-b44205977502}Symantec IPS3.2false{BBDA0591-3099-440a-AA10-41764D9DB4DB}XFINITY Constant Guard Protection Suite1.0falseidvaultaddin@whitesky
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar0browser.places.smartBookmarksVersion2browser.startup.homepagehttp://xfinity.comcast.net/browser.startup.homepage_override.buildID20111120135848browser.startup.homepage_override.mstonerv:8.0.1extensions.lastAppVersion8.0.1network.cookie.prefsMigratedtrueplaces.database.lastMaintenance1322674073places.history.expiration.transient_current_max_pages185197print.print_printerHP LaserJet 1018print.printer_HP_LaserJet_1018.print_bgcolorfalseprint.printer_HP_LaserJet_1018.print_bgimagesfalseprint.printer_HP_LaserJet_1018.print_commandprint.printer_HP_LaserJet_1018.print_downloadfontsfalseprint.printer_HP_LaserJet_1018.print_edge_bottom0print.printer_HP_LaserJet_1018.print_edge_left0print.printer_HP_LaserJet_1018.print_edge_right0print.printer_HP_LaserJet_1018.print_edge_top0print.printer_HP_LaserJet_1018.print_evenpagestrueprint.printer_HP_LaserJet_1018.print_footercenterprint.printer_HP_LaserJet_1018.print_footerleft&PTprint.printer_HP_LaserJet_1018.print_footerright&Dprint.printer_HP_LaserJet_1018.print_headercenterprint.printer_HP_LaserJet_1018.print_headerleft&Tprint.printer_HP_LaserJet_1018.print_headerright&Uprint.printer_HP_LaserJet_1018.print_in_colortrueprint.printer_HP_LaserJet_1018.print_margin_bottom0.5print.printer_HP_LaserJet_1018.print_margin_left0.5print.printer_HP_LaserJet_1018.print_margin_right0.5print.printer_HP_LaserJet_1018.print_margin_top0.5print.printer_HP_LaserJet_1018.print_oddpagestrueprint.printer_HP_LaserJet_1018.print_orientation0print.printer_HP_LaserJet_1018.print_page_delay50print.printer_HP_LaserJet_1018.print_paper_data1print.printer_HP_LaserJet_1018.print_paper_height 11.00print.printer_HP_LaserJet_1018.print_paper_size_type0print.printer_HP_LaserJet_1018.print_paper_size_unit0print.printer_HP_LaserJet_1018.print_paper_width 8.50print.printer_HP_LaserJet_1018.print_reversedfalseprint.printer_HP_LaserJet_1018.print_scaling 1.00print.printer_HP_LaserJet_1018.print_shrink_to_fittrueprint.printer_HP_LaserJet_1018.print_to_filefalseprint.printer_HP_LaserJet_1018.print_unwriteable_margin_bottom0print.printer_HP_LaserJet_1018.print_unwriteable_margin_left0print.printer_HP_LaserJet_1018.print_unwriteable_margin_right0print.printer_HP_LaserJet_1018.print_unwriteable_margin_top0privacy.cpd.cookiesfalseprivacy.cpd.downloadsfalseprivacy.cpd.formdatafalseprivacy.cpd.historyfalseprivacy.item.cachetrueprivacy.item.downloadsfalseprivacy.item.formdatafalseprivacy.item.historyfalseprivacy.item.passwordsfalseprivacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.promptOnSanitizefalsesecurity.csp.enablefalsesecurity.warn_viewing_mixedfalse
Graphics
Adapter DescriptionATI Radeon HD 4200 Vendor ID1002Device ID9710Adapter RAM256Adapter Driversaticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64Driver Version8.733.0.0Driver Date5-11-2010Adapter RAM (GPU #2)UnknownAdapter Drivers (GPU #2)UnknownDirect2D EnabledBlocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.DirectWrite Enabledfalse (6.1.7601.17563)ClearType ParametersClearType parameters not foundWebGL RendererBlocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.GPU Accelerated Windows0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

the-edmeister
  • Top 10 Contributor
  • Moderator
3196 solutions 24401 answers

Chosen Solution

Switch to the Xfinity Connect Lite interface in Xfinity preferences while in IE, then it should work in Firefox.

Question owner

Did not see anyplace under preferences to choose Xfinity Connect Lite as an option. Where is it?