Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have Windows 7, Firefox 8. Any other browser will play YouTube except for Firefox. I have installed and ininstalled Flash, restarted each time. The You Tube page also looks funny.

  • 2 replies
  • 51 have this problem
  • 108 views
  • Last reply by Ketonom
  • Solved

I have also tried http and https.

I have also tried http and https.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Read this answer in context 👍 6

All Replies (2)

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

The latest Adobe Flash plugin adds a 64-bit player as well as the standard 32-bit player. Youtube seems to set a cookie that conflicts with the 64-bit version and therefore causes you to see a black screen when trying to play videos. All you will need to do is go to the Firefox menu on the top left, then go to History -> Clear Recent History. From there, make sure both Cookies and Cache are checkmarked (feel free to uncheck everything else) and then make sure that the "Time range to clear" setting has "Everything" selected. After that, click the Clear Now button and you're done. You should now be able to play Youtube (and presumably) other videos again.