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Firefox crashes


"AdapterDeviceID: 7183 AdapterVendorID: 1002 Add-ons: gmailthis@lazyrussian.com:2.3.0,info@skymeissner.com:1.2,remember-passwords@stanimir-stamenkov.addons.mozilla.org:1.0.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:8.0 AvailableVirtualMemory: 1990193152 BuildID: 20111104165243 CrashTime: 1321412125 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1320898440 Notes: AdapterVendorID: 1002, AdapterDeviceID: 7183, AdapterDriverVersion: 8.593.100.0 Has dual GPUs. GPU #2: AdapterVendorID2: 000e, AdapterDeviceID2: 000e, AdapterDriverVersion2: 7.1.542.0 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 182642 StartupTime: 1321412122 SystemMemoryUsePercentage: 46 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://www.google.com/ig Vendor: Mozilla Version: 8.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
RSVP UDP Service Provider : 6 : 2 :  
RSVP TCP Service Provider : 6 : 1 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2F39E7A7-BED3-4E2E-838F-532CDF122458}] SEQPACKET 3 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2F39E7A7-BED3-4E2E-838F-532CDF122458}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A42244E-3CB6-4DE4-9CB1-2F70834FA505}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A42244E-3CB6-4DE4-9CB1-2F70834FA505}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2D50C52D-CFCD-47F7-BC2C-C1A6183DA0E5}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2D50C52D-CFCD-47F7-BC2C-C1A6183DA0E5}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9B4E7013-AB09-4EFD-856A-F496F49F8356}] SEQPACKET 2 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9B4E7013-AB09-4EFD-856A-F496F49F8356}] DATAGRAM 2 : 2 : 2 : 

This report also contains technical information about the state of the application when it crashed."

Chosen solution

Additional System Details

Installed Plug-ins



  • User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; WinNT-PAI 19.08.2009; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; MS-RTC EA 2; msn OptimizedIE8;ENUS)

More Information

I tried it in safe mode and it still crashed.

Swarnava Sengupta 482 solutions 3134 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.



If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.


Question owner

I deleted my previous profile and tried to reinstall FF but it still crashed on start up.

knorretje 161 solutions 582 answers

Helpful Reply

We have had a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
We have also seen a lot of crashes with Roboform. Installing the latest version 7.6.3 of Roboform should solve this problem.

If you do not have Rapport or Roboform, and reinstalling did not help then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes

Question owner

Thank! I finally found the latest crash ID! I do not have Rapport but I do have Roboform. Will check the version.

Crash ID: bp-ccb4a9a1-5ac0-47c0-b326-03f482111116

knorretje 161 solutions 582 answers

Chosen Solution

The crash is caused by Roboform. Please update this program.

  • Top 25 Contributor
  • Moderator
190 solutions 1961 answers

See Latest Firefox issues. Update the Roboform application to the latest version, since the crash issue was fixed in RoboForm 7.6.2.