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Files always download as "attachment.ashx" instead of the file name and file type that they actually are.

Posted

Since I have installed the new version of Firefox (version 8.0), every single file I download is downloaded as "attachment.ashx" and won't open. I have to change the name as well as the file type in order to open the document.

This happens regardless of if I'm downloading from email, from a website, etc.. All of the files I have downloaded also have already been named and had file types appended, but Firefox is changing them every single time. I have never had this problem before using the same sites and downloads.

Since I have installed the new version of Firefox (version 8.0), every single file I download is downloaded as "attachment.ashx" and won't open. I have to change the name as well as the file type in order to open the document. This happens regardless of if I'm downloading from email, from a website, etc.. All of the files I have downloaded also have already been named and had file types appended, but Firefox is changing them every single time. I have never had this problem before using the same sites and downloads.

Chosen solution

Hi Linda,

You can download and rename the file with a .doc extension so you can open them with word, sorry for my delayed reply.

-Michelle

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

I installed the new version of Firefox (v8.0)

Installed Plug-ins

  • Java Plug-In 2 for NPAPI Browsers
  • 4.0.60531.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • RealPlayer Plugin
  • Shockwave Flash 10.1 r102
  • DivX Web Player version 2.0.2.39
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Office Live Update v1.0
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:8.0) Gecko/20100101 Firefox/8.0

More Information

Application Basics
Name
Firefox
Version
8.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:8.0) Gecko/20100101 Firefox/8.0
Profile Directory
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Extensions
Name
Version
Enabled
ID
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.history_expire_days_min
5
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20111104165243
browser.startup.homepage_override.mstone
rv:8.0
browser.tabs.warnOnClose
false
extensions.lastAppVersion
8.0
keyword.enabled
false
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1320937055
places.history.expiration.transient_current_max_pages
56371
places.last_vacuum
1318098116
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_entering_weak
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
0x22600,0x20400
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce 320M OpenGL Engine -- 2.1 NVIDIA-1.6.36
GPU Accelerated Windows
1/1 OpenGL

mluna
  • Administrator
70 solutions 486 answers

Hi,

I'm sorry you are having this problem, here is another post about the same problem, where the cause of the problem is described: https://support.mozilla.com/en-US/questions/894442

A bug has been filed to track resolution of the issue here, because a true fix isn't yet available: https://bugzilla.mozilla.org/show_bug.cgi?id=703015

I apologize for the inconvenience.

Regards,

Michelle

Hi, I'm sorry you are having this problem, here is another post about the same problem, where the cause of the problem is described: https://support.mozilla.com/en-US/questions/894442 A bug has been filed to track resolution of the issue here, because a true fix isn't yet available: https://bugzilla.mozilla.org/show_bug.cgi?id=703015 I apologize for the inconvenience. Regards, Michelle
Linda.russell 0 solutions 1 answers

Helpful Reply

Please hurry up with a solution! This is causing havoc, as I cannot open any attachments at all! It defaults to Adobe Photoshop, and then I get an error message that it is the wrong type of file. These are all Word docs! I can't get my work done! Is there some kind of work around that I can use in the meantime to open these things?

Please hurry up with a solution! This is causing havoc, as I cannot open any attachments at all! It defaults to Adobe Photoshop, and then I get an error message that it is the wrong type of file. These are all Word docs! I can't get my work done! Is there some kind of work around that I can use in the meantime to open these things?
mluna
  • Administrator
70 solutions 486 answers

Chosen Solution

Hi Linda,

You can download and rename the file with a .doc extension so you can open them with word, sorry for my delayed reply.

-Michelle

Hi Linda, You can download and rename the file with a .doc extension so you can open them with word, sorry for my delayed reply. -Michelle

Helpful Reply

Unfortunately, the problem is that the file should be downloading with it's original filename and extension (hence the whole reason for this problem post in the first place). This is the only program that downloads a file, changes its filename and file type, and then makes you redo it. When I download 8 attachments from an email, I don't want to have to go one at a time and rename them, confirm I want to change the extension name, etc.. I want them to download the way they should. Otherwise I will use a different browser. PROBLEM NOT SOLVED.

Unfortunately, the problem is that the file should be downloading with it's original filename and extension (hence the whole reason for this problem post in the first place). This is the only program that downloads a file, changes its filename and file type, and then makes you redo it. When I download 8 attachments from an email, I don't want to have to go one at a time and rename them, confirm I want to change the extension name, etc.. I want them to download the way they should. Otherwise I will use a different browser. PROBLEM NOT SOLVED.

Question owner

And I might have accidentally clicked that that solved the problem, but if there is a way to unmark that, please do, because NOT SOLVED.

And I might have accidentally clicked that that solved the problem, but if there is a way to unmark that, please do, because NOT SOLVED.
Directhit 0 solutions 1 answers

This is NOT a SOLUTION

This is NOT a SOLUTION
claire.moore@tufts.edu 0 solutions 1 answers

This is not a solution. For now, I am switching to Safari as my browser. Claire

This is not a solution. For now, I am switching to Safari as my browser. Claire