Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox 8 crashes every time


Hello! Firefox crashes 8 crashes every time after the update. I've tried everything of the webpage of mozille support, but nothing helped.


Firefox doesn't start, I have no Troblesshooting Informations.

Here is the crash ID: Absturz-ID: bp-cda3d2c9-365f-4673-b18b-448b22111108

Chosen solution

I completely uninstalled FF and deleted all old profiles and other data and program directories. Then I did a clean install. Still crashes every time it starts.

Read this answer in context 6

Additional System Details

Crash ID


Installed Plug-ins



  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAAU; .NET4.0C; InfoPath.3)

More Information

lindsaygii 6 solutions 14 answers

Update Roboform. That has been fixing this for many people, including me!  :)

Question owner

Sorry, I nerver installed Roboform...

Question owner

Hat sonst noch jemand einen Lösungsvorschlag? :( Is there anyone with a solution?

NewsWordy 1 solutions 1 answers

Chosen Solution

I completely uninstalled FF and deleted all old profiles and other data and program directories. Then I did a clean install. Still crashes every time it starts.

Question owner

Yes, that's exactly my problem :/

LoyalSinceMosaic 0 solutions 1 answers

Thanks, lindsaygii -- updating Roboform fixed the problem for me too.

jhuntphx 0 solutions 3 answers

I removed "Akamai netsession interface" from the registry and crashes have ceased.


Cancel that.. Crashes have now resumed. Don't know what has changed in V8.. but it's annoying!

Modified by jhuntphx

Burt Adem 0 solutions 1 answers

I have a SOLUTION for you guys! (for Windows 7 32 bit and 64 bit)

Please do the following steps:

1. Run firefox in safemode

   ->Windows Start menu ->Run Dialog ->enter C:\Program Files (x86)\Mozilla Firefox\firefox.exe -safe-mode  for Windows 7 64 bit edition OR C:\Program Files\Mozilla Firefox\firefox.exe -safe-mode

2. If successfully runs in safemode, go to Tools->Options, then go to Advanced Tab then you'll see general tab, go below then find the "Use hardware acceleration when available" -UNCHECK IT! then hit ok. Then exit your firefox.

3. Start your firefox normally

- This will also resolve your firefox that hangs most of the time!

noitidart 0 solutions 7 answers

Helpful Reply

I tried this and it still does the instant crash/cant startup.

PACETRAV 0 solutions 2 answers

I solved the problem by upgrading to the FireFox 9.0 beta and have not had a problem since!

jhuntphx 0 solutions 3 answers

FF 9 beta crashes just as much for me.

Only 3 entries left in the Registry under "Run". 1x "OOdefrag" & 2x "Trend Micro". The "Trend Micro" extension no longer works with 8-9 either. Only 3 addons.. "Acrobat", "Java" & "Flash". And only 1 Extension... Mozilla Feedback 1.1.2. Where else to look?? I want v7 back!

jhuntphx 0 solutions 3 answers

I have a pc Quad Core Overclocked to 4.1 ghz. Downclocked to 3.9 ghz and Firefox is finally stable. Not sure why the other browsers (Chrome & Exploder) had no problem with O/C but FF sure did. So the issue for me was hardware related.. not a bug in FF. (Even though the instability did not show before V8 update).


Modified by jhuntphx