X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes everytime I try open it

Posted

I have uninstalled, and reinstalled it but still as soon as Iopen it, it crashes this has happened repeatedly for more than a week

I have uninstalled, and reinstalled it but still as soon as Iopen it, it crashes this has happened repeatedly for more than a week

Chosen solution

That crash is related to Trusteer Rapport. Disable it from the Start menu and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

Read this answer in context 1

Additional System Details

Crash ID

Crash ID: bp-1223a2f9-0167-40b1-b876-75de52111107

Installed Plug-ins

quidco,zynga toolbar

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MALN; .NET4.0C; AskTbLOL/5.11.0.15286)

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5078 solutions 37456 answers

Chosen Solution

That crash is related to Trusteer Rapport. Disable it from the Start menu and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

That crash is related to '''Trusteer Rapport'''. Disable it from the Start menu and see if that stops the crashing. For more help you can ask their helpdesk. <br /> http://www.trusteer.com/support/en/report-problem http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport