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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by knorretje

NavH
NavH
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Hi, Each time I try and startup firefox it instantly crashes, without loading anything etc. it just crashes each and every time. I have tried all step in the firefox help article but nothing works. As its in instant crash I am unable to open in safe mode etc. removing and then reinstalling also did not work.

Hi, Each time I try and startup firefox it instantly crashes, without loading anything etc. it just crashes each and every time. I have tried all step in the firefox help article but nothing works. As its in instant crash I am unable to open in safe mode etc. removing and then reinstalling also did not work.

All Replies (1)

knorretje
knorretje
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Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-25833265-b36c-46a6-b2e2-d4ed72111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.