X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Suddenly I can no longer open my comcast email. I tried deleting cookies and emptying the cache, but neither helped. I can see the preview of the inbox, but not the whole inbox, and I cannot open any email. Help! I hate having to use IE!

Posted

When I click on "open entire inbox" the font seems to get very large briefly,then it returns to the normal size.I can't see my whole inbox or open anything!

Chosen solution

Using IE, login to that Xfinity web mail account and open Preferences. On the General tab switch to the Xfinity Connect Lite interface, hit Save' upper-left of that dialog, then log out.

Then try View Entire Inbox in Firefox.

Read this answer in context 3

Additional System Details

Sites Affected

http://xfinityconnect.mail.comcast.net/

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Shockwave Flash 10.3 r183
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • 4.0.60831.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10748 solutions 96724 answers

Reset the page zoom on pages that cause problems: View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)


Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24393 answers

Chosen Solution

Using IE, login to that Xfinity web mail account and open Preferences. On the General tab switch to the Xfinity Connect Lite interface, hit Save' upper-left of that dialog, then log out.

Then try View Entire Inbox in Firefox.

Question owner

Thanks so much!

lward 0 solutions 1 answers

Helpful Reply

When using Preferences to change the email to Xfinity Lite you loose certain valuable features available in the full verfsiion. This may work for some but I enjoy attaching photos in some emails and having them show in he message boz along with a message. It's a shame that two multi-national companys can't get their act straight. Comcast blames Firefox, Firefox blames Concast. In the meantime users are forced to use Internet Explorer. I hate this kind of stupidity. Millions of consumers are inconvenienced. I suspect that Microsoft and Comcast are schemeing in this matter.

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24393 answers

That's a strong possibility, Microsoft owns a good amount of Comcast stock.