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I cannot open mail - I get "bad request"

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  • 1 has this problem
  • 17 views
  • Last reply by cor-el

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I see several people have reported that they cannot open yahoo e-mail after downloading Mozilla - get "bad request". Where do I get help with this problem since this is obviously a problem that needs to be addressed.

Chosen solution

That issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"
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Chosen Solution

That issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"