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downloads won't open

Posted

downloads download fine, right click- all options are black except to open file location, when I left click on open nothing happens.

Additional System Details

Installed Plug-ins

  • 12.0.1.647
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.3 r181
  • iTunes Detector Plug-in
  • npFFApi
  • DivX Web Player version 2.1.1.94
  • DivX VOD Helper Plug-in
  • GEPlugin
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  • Next Generation Java Plug-in 1.6.0_25 for Mozilla browsers
  • 4.0.60831.0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • Google Update
  • Wacom Dynamic Link Library
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:5.0b1) Gecko/20100101 Firefox/5.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

If Open and Open Containing Folder are grayed then that means that the file is no longer present in the original download location and may have been removed by anti-virus software or cleanup software.


It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"