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The sign in button does not work when logging in to Yahoo Mail

Posted

I am running Firefox version 7.0.1. I cannot access my Yahoo mail. When I put in my name and password the go to click the "sign in" radio button, nothing happens. Works fine with previous versions of firefox. Also works great with IE 8.0 or 9.0

Additional System Details

Sites Affected

https://mail.yahoo.com/;_ylt=ArtUJJw.IWM0Up._xyeDj4GbvZx4?.intl=us

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • TotalRecipeSearch Installer Plugin Stub for 32-bit Windows
  • Shockwave Flash 10.1 r85
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Adobe Acrobat Plug-In Version 6.00 for Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1

More Information

Application Basics
Name
Firefox
Version
7.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AddThis
3.1.3
true
{3e0e7d2a-070f-4a47-b019-91fe5385ba79}
Awesome screenshot: Capture and Annotate
2.3.3
true
jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack
BetterPrivacy
1.67
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
ColorfulTabs
7.1
true
{0545b830-f0aa-4d7e-8820-50a4629a56fe}
CSHelper
1.0
true
{d91a2be6-3b56-4dfb-97f5-5e48fe3ed473}
DownloadHelper
4.9.5
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
HTTPS-Everywhere
1.1
true
https-everywhere@eff.org
Java Quick Starter
1.0
true
jqs@sun.com
Manage Folders
1.0.4
true
firefox-managefolders@googlecode.com
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
New Tab Homepage
0.4.3
true
{66E978CD-981F-47DF-AC42-E3CF417C1467}
NewTabURL
2.2.3
true
newtaburl@sogame.cat
PDF Download
3.0.0.2
true
{37E4D8EA-8BDA-4831-8EA1-89053939A250}
ReminderFox
1.9.9.4.3
true
{ada4b710-8346-4b82-8199-5de2b400a6ae}
Screengrab
0.96.3
true
{02450954-cdd9-410f-b1da-db804e18c671}
Search by Image for Google
1.0.3
true
{ab4b5718-3998-4a2c-91ae-18a7c2db513e}
TinEye Reverse Image Search
1.1
true
tineye@ideeinc.com
Adblock Plus
1.3.10
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
HP Smart Web Printing
4.60
false
smartwebprinting@hp.com
Java Console
6.0.24
false
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Java Console
6.0.26
false
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Java Console
6.0.27
false
{CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA}
Java Console
6.0.29
false
{CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.yahoo.com/
browser.startup.homepage_override.buildID
20110928134238
browser.startup.homepage_override.mstone
rv:7.0.1
dom.storage.enabled
false
extensions.lastAppVersion
7.0.1
font.size.fixed.x-western
12
font.size.variable.x-western
14
general.useragent.extra.betterprivacy
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1318717469
places.history.enabled
false
places.history.expiration.transient_current_max_pages
42907
places.last_vacuum
1299541422
print.print_printer
HP Deskjet D4300 series
print.printer_HP_DeskJet_500.print_bgcolor
false
print.printer_HP_DeskJet_500.print_bgimages
false
print.printer_HP_DeskJet_500.print_command
print.printer_HP_DeskJet_500.print_downloadfonts
false
print.printer_HP_DeskJet_500.print_edge_bottom
0
print.printer_HP_DeskJet_500.print_edge_left
0
print.printer_HP_DeskJet_500.print_edge_right
0
print.printer_HP_DeskJet_500.print_edge_top
0
print.printer_HP_DeskJet_500.print_evenpages
true
print.printer_HP_DeskJet_500.print_footercenter
print.printer_HP_DeskJet_500.print_footerleft
&PT
print.printer_HP_DeskJet_500.print_footerright
&D
print.printer_HP_DeskJet_500.print_headercenter
print.printer_HP_DeskJet_500.print_headerleft
&T
print.printer_HP_DeskJet_500.print_headerright
&U
print.printer_HP_DeskJet_500.print_in_color
true
print.printer_HP_DeskJet_500.print_margin_bottom
0.5
print.printer_HP_DeskJet_500.print_margin_left
0.5
print.printer_HP_DeskJet_500.print_margin_right
0.5
print.printer_HP_DeskJet_500.print_margin_top
0.5
print.printer_HP_DeskJet_500.print_oddpages
true
print.printer_HP_DeskJet_500.print_orientation
0
print.printer_HP_DeskJet_500.print_pagedelay
500
print.printer_HP_DeskJet_500.print_paper_data
1
print.printer_HP_DeskJet_500.print_paper_height
11.00
print.printer_HP_DeskJet_500.print_paper_size_type
0
print.printer_HP_DeskJet_500.print_paper_size_unit
0
print.printer_HP_DeskJet_500.print_paper_width
8.50
print.printer_HP_DeskJet_500.print_reversed
false
print.printer_HP_DeskJet_500.print_scaling
1.00
print.printer_HP_DeskJet_500.print_shrink_to_fit
true
print.printer_HP_DeskJet_500.print_to_file
true
print.printer_HP_DeskJet_500.print_unwriteable_margin_bottom
0
print.printer_HP_DeskJet_500.print_unwriteable_margin_left
0
print.printer_HP_DeskJet_500.print_unwriteable_margin_right
0
print.printer_HP_DeskJet_500.print_unwriteable_margin_top
0
print.printer_HP_Deskjet_D4300_series.print_bgcolor
false
print.printer_HP_Deskjet_D4300_series.print_bgimages
false
print.printer_HP_Deskjet_D4300_series.print_command
print.printer_HP_Deskjet_D4300_series.print_downloadfonts
false
print.printer_HP_Deskjet_D4300_series.print_edge_bottom
0
print.printer_HP_Deskjet_D4300_series.print_edge_left
0
print.printer_HP_Deskjet_D4300_series.print_edge_right
0
print.printer_HP_Deskjet_D4300_series.print_edge_top
0
print.printer_HP_Deskjet_D4300_series.print_evenpages
true
print.printer_HP_Deskjet_D4300_series.print_footercenter
print.printer_HP_Deskjet_D4300_series.print_footerleft
&PT
print.printer_HP_Deskjet_D4300_series.print_footerright
&D
print.printer_HP_Deskjet_D4300_series.print_headercenter
print.printer_HP_Deskjet_D4300_series.print_headerleft
&T
print.printer_HP_Deskjet_D4300_series.print_headerright
&U
print.printer_HP_Deskjet_D4300_series.print_in_color
true
print.printer_HP_Deskjet_D4300_series.print_margin_bottom
0.5
print.printer_HP_Deskjet_D4300_series.print_margin_left
0.5
print.printer_HP_Deskjet_D4300_series.print_margin_right
0.5
print.printer_HP_Deskjet_D4300_series.print_margin_top
0.5
print.printer_HP_Deskjet_D4300_series.print_oddpages
true
print.printer_HP_Deskjet_D4300_series.print_orientation
0
print.printer_HP_Deskjet_D4300_series.print_page_delay
50
print.printer_HP_Deskjet_D4300_series.print_pagedelay
500
print.printer_HP_Deskjet_D4300_series.print_paper_data
1
print.printer_HP_Deskjet_D4300_series.print_paper_height
11.00
print.printer_HP_Deskjet_D4300_series.print_paper_size_type
0
print.printer_HP_Deskjet_D4300_series.print_paper_size_unit
0
print.printer_HP_Deskjet_D4300_series.print_paper_width
8.50
print.printer_HP_Deskjet_D4300_series.print_reversed
false
print.printer_HP_Deskjet_D4300_series.print_scaling
1.00
print.printer_HP_Deskjet_D4300_series.print_shrink_to_fit
true
print.printer_HP_Deskjet_D4300_series.print_to_file
false
print.printer_HP_Deskjet_D4300_series.print_unwriteable_margin_bottom
0
print.printer_HP_Deskjet_D4300_series.print_unwriteable_margin_left
0
print.printer_HP_Deskjet_D4300_series.print_unwriteable_margin_right
0
print.printer_HP_Deskjet_D4300_series.print_unwriteable_margin_top
0
print.printer_MagicPDF.print_bgcolor
false
print.printer_MagicPDF.print_bgimages
false
print.printer_MagicPDF.print_command
print.printer_MagicPDF.print_downloadfonts
false
print.printer_MagicPDF.print_edge_bottom
0
print.printer_MagicPDF.print_edge_left
0
print.printer_MagicPDF.print_edge_right
0
print.printer_MagicPDF.print_edge_top
0
print.printer_MagicPDF.print_evenpages
true
print.printer_MagicPDF.print_footercenter
print.printer_MagicPDF.print_footerleft
&PT
print.printer_MagicPDF.print_footerright
&D
print.printer_MagicPDF.print_headercenter
print.printer_MagicPDF.print_headerleft
&T
print.printer_MagicPDF.print_headerright
&U
print.printer_MagicPDF.print_in_color
true
print.printer_MagicPDF.print_margin_bottom
0.5
print.printer_MagicPDF.print_margin_left
0.5
print.printer_MagicPDF.print_margin_right
0.5
print.printer_MagicPDF.print_margin_top
0.5
print.printer_MagicPDF.print_oddpages
true
print.printer_MagicPDF.print_orientation
0
print.printer_MagicPDF.print_pagedelay
500
print.printer_MagicPDF.print_paper_data
1
print.printer_MagicPDF.print_paper_height
11.00
print.printer_MagicPDF.print_paper_size_type
0
print.printer_MagicPDF.print_paper_size_unit
1
print.printer_MagicPDF.print_paper_width
8.50
print.printer_MagicPDF.print_reversed
false
print.printer_MagicPDF.print_scaling
1.00
print.printer_MagicPDF.print_shrink_to_fit
true
print.printer_MagicPDF.print_to_file
false
print.printer_MagicPDF.print_unwriteable_margin_bottom
0
print.printer_MagicPDF.print_unwriteable_margin_left
0
print.printer_MagicPDF.print_unwriteable_margin_right
0
print.printer_MagicPDF.print_unwriteable_margin_top
0
privacy.cpd.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) 82865G Graphics Controller
Vendor ID
8086
Device ID
2572
Adapter RAM
Unknown
Adapter Drivers
ialmrnt5
Driver Version
6.14.10.4396
Driver Date
9-20-2005
WebGL Renderer
false
GPU Accelerated Windows
0/1

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3019 answers

Helpful Reply

Can you try clearing cache and cookies?

bobkato 0 solutions 1 answers

i tried clearing all cookies, cache, etc and it still will not let me access yahoo mail either

jerrygl 0 solutions 1 answers

Tried clearing all of them. I think something is up with the Yahoo server. I had this problem once b4 with FFox and I notified the site and then the next day it worked. There must be something that is not exactly the same as IE in FFox that causes this.