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Support Forum

Why do some features think I'm running an old version of Firefox (like 3.5) since I upgraded to the new version 7.0.1?

Posted

Since I upgraded to Firefox version 7.0.1, other programs fail to recognize this version. Gmail tells me I'm running an older version. Some add ons think I'm running version 3.5. I have downloaded and installed v7 several times now, but it doesn't help.

Chosen solution

Your UserAgent string in Firefox is messed up by another program that you installed. http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Read this answer in context 2

Additional System Details

This happened

Every time Firefox opened

This started when...

I downloaded v 7.0.1

Installed Plug-ins

  • Google Update
  • Google Updater pluginhttp://pack.google.com/
  • Shockwave Flash 10.3 r183
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • Version 2.3.2.0
  • Google Talk Plugin Video Accelerator version:0.1.44.11
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • 4.0.60831.0
  • SiteAdvisor
  • Garmin Communicator Plug-In 3.0.1.0
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • iTunes Detector Plug-in
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Picasa plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPTURNMED
  • Garmin Communicator Plug-In 2.8.1.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • npunagi2
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB

More Information

Application Basics
Name
Firefox
Version
7.0.1
User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Add to Amazon Wish List Button
1.7
true
amznUWL2@amazon.com
AniWeather
0.8.22
true
{4176DFF4-4698-11DE-BEEB-45DA55D89593}
ColorfulTabs
7.0
true
{0545b830-f0aa-4d7e-8820-50a4629a56fe}
DownloadHelper
4.9.5
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Garmin Communicator
3.0.1
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Java Quick Starter
1.0
true
jqs@sun.com
McAfee SiteAdvisor
3.4.0
true
{4ED1F68A-5463-4931-9384-8FFF5ED91D92}
StumbleUpon
3.97
true
{AE93811A-5C9A-4d34-8462-F7B864FC4696}
Test Pilot
1.2
true
testpilot@labs.mozilla.com
Java Console
6.0.03
false
{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
Java Console
6.0.04
false
{CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA}
Java Console
6.0.05
false
{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
Java Console
6.0.07
false
{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
Java Console
6.0.10
false
{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
Java Console
6.0.11
false
{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
Java Console
6.0.13
false
{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
Java Console
6.0.14
false
{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
Java Console
6.0.15
false
{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
Java Console
6.0.17
false
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Console
6.0.19
false
{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
Java Console
6.0.21
false
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Java Console
6.0.22
false
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.23
false
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console
6.0.24
false
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Java Console
6.0.26
false
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Move Media Player
1.0.0.071303000006
false
moveplayer@movenetworks.com
Multirow Bookmarks Toolbar
5.0.1
false
{FBF6D7FB-F305-4445-BB3D-FEF66579A033}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/ig?hl=en&source=iglk#restore
browser.startup.homepage_override.buildID
20110928134238
browser.startup.homepage_override.mstone
rv:7.0.1
browser.zoom.full
false
dom.disable_window_flip
false
dom.disable_window_status_change
false
dom.max_chrome_script_run_time
120
dom.max_script_run_time
0
extensions.lastAppVersion
7.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
general.useragent.override
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB
keyword.URL
http://search.yahoo.com/search?fr=mcafee&p=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1318895923
places.history.expiration.transient_current_max_pages
41570
places.last_vacuum
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Quicken PDF Printer
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print.printer_Auto_SPSS_PDF_Converter_on_DD.print_bgimages
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print.printer_Auto_SPSS_PDF_Converter_on_DD.print_downloadfonts
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0
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print.printer_Auto_SPSS_PDF_Converter_on_DD.print_footerleft
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print.printer_Auto_SPSS_PDF_Converter_on_DD.print_scaling
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print.printer_Auto_SPSS_PDF_Converter_on_DD.print_shrink_to_fit
true
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0
print.printer_Canon_MP500_Series_Printer.print_bgcolor
false
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false
print.printer_Canon_MP500_Series_Printer.print_command
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false
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true
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print.printer_Canon_MP500_Series_Printer.print_paper_width
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print.printer_Send_To_OneNote_2010.print_edge_right
0
print.printer_Send_To_OneNote_2010.print_edge_top
0
print.printer_Send_To_OneNote_2010.print_evenpages
true
print.printer_Send_To_OneNote_2010.print_footercenter
print.printer_Send_To_OneNote_2010.print_footerleft
&PT
print.printer_Send_To_OneNote_2010.print_footerright
&D
print.printer_Send_To_OneNote_2010.print_headercenter
print.printer_Send_To_OneNote_2010.print_headerleft
&T
print.printer_Send_To_OneNote_2010.print_headerright
&U
print.printer_Send_To_OneNote_2010.print_in_color
true
print.printer_Send_To_OneNote_2010.print_margin_bottom
0.5
print.printer_Send_To_OneNote_2010.print_margin_left
0.5
print.printer_Send_To_OneNote_2010.print_margin_right
0.5
print.printer_Send_To_OneNote_2010.print_margin_top
0.5
print.printer_Send_To_OneNote_2010.print_oddpages
true
print.printer_Send_To_OneNote_2010.print_orientation
0
print.printer_Send_To_OneNote_2010.print_pagedelay
500
print.printer_Send_To_OneNote_2010.print_paper_data
1
print.printer_Send_To_OneNote_2010.print_paper_height
11.00
print.printer_Send_To_OneNote_2010.print_paper_size_type
0
print.printer_Send_To_OneNote_2010.print_paper_size_unit
0
print.printer_Send_To_OneNote_2010.print_paper_width
8.50
print.printer_Send_To_OneNote_2010.print_reversed
false
print.printer_Send_To_OneNote_2010.print_scaling
1.00
print.printer_Send_To_OneNote_2010.print_shrink_to_fit
true
print.printer_Send_To_OneNote_2010.print_to_file
false
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_bottom
0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_left
0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_right
0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.sessions
false
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.OCSP.disable_button.managecrl
false
security.disable_button.openCertManager
false
security.disable_button.openDeviceManager
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI RADEON XPRESS 200M Series
Vendor ID
1002
Device ID
5955
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
6.14.10.6543
Driver Date
4-28-2005
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

the-edmeister
  • Top 10 Contributor
  • Moderator
3197 solutions 24404 answers

Chosen Solution

Your UserAgent string in Firefox is messed up by another program that you installed. http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Question owner

That worked perfectly. Thank you!

paycook 0 solutions 1 answers

Thanks a lot!It's running now!