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Firefox crashes when I clear anything besides the cache?


Every time I try to clear anything besides the cache on Firefox, it becomes unresponsive until the point where I have to end the process. Why is this happening, and how can I get it to stop?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.0 r1
  • Roblox Launcher Plugin
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version
  • Unity Player 3.4.0f5
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Free Realms Installer
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers


  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:7.0.1) Gecko/20100101 Firefox/7.0.1

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  • Top 25 Contributor
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622 solutions 8020 answers

Presumably it is not actually crashing (if it is then see Firefox crashes - Troubleshoot, prevent and get help fixing crashes )

Do you get any error messages ?

If you clear cookies/history you may get multiple instances of plugincontainer.exe temporarily starting up and running (Use Task Manager to investigate/confirm that). If that is occurring it is a known issue, it should be fixed eventually, and should not result in a permanent hang. (This problem will still occur even if plugins are disabled {bug633427 } ).

For more general info see Firefox hangs or is not responding - How to fix

There is also an issue that causes problems when the bookmarks/history database is changed see http://blog.bonardo.net/2011/09/30/is-your-firefor-freezing-at-regular-intervals. Note

  • the blog offers a workaround involving an add-on
  • the issue is already fixed in Firefox 8 and 9