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I've tried updating my Firefox browser several times, but none of the updates for the newer versions work. I'm running Windows XP and Firefox 3.5. I've tried v.6 & v.7 but they don't open/run. Help please?

Posted

As the question says, I can't seem to install v.7 correctly. I can download it. Open the file. Start to install it... but then nothing happens. When I open Firefox again (after rebooting sometimes) I still get version 3.5. Is there something I'm not doing?

Now that I look at the trouble shooting info I'm not sure. Every website I go to that requires a recent version of Firefox says I need to update my browser because it's old. I can't even access Google+ which I would like to use because it thinks my version of Firefox is 3.5. Suggestions?

As the question says, I can't seem to install v.7 correctly. I can download it. Open the file. Start to install it... but then nothing happens. When I open Firefox again (after rebooting sometimes) I still get version 3.5. Is there something I'm not doing? Now that I look at the trouble shooting info I'm not sure. Every website I go to that requires a recent version of Firefox says I need to update my browser because it's old. I can't even access Google+ which I would like to use because it thinks my version of Firefox is 3.5. Suggestions?

Additional System Details

This happened

Every time Firefox opened

This started when...

3 Months ago when I first tried to update and every month since then.

Installed Plug-ins

  • 4.0.60831.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Shockwave Flash 10.2 r152
  • Delivery Network Acceleration by BitTorrentâ„¢
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Yahoo Application State Plugin version 1.0.0.7
  • Adobe PDF Plug-In For Firefox and Netscape
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.8) Gecko/20100202 Firefox/3.5.8 (.NET CLR 3.5.30729)

More Information

Application Basics
Name
Firefox
Version
7.0.1
User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.8) Gecko/20100202 Firefox/3.5.8 (.NET CLR 3.5.30729)
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.3.10
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add to Amazon Wish List Button
1.7
true
amznUWL2@amazon.com
BitTorrentBar Community Toolbar
3.7.0.6
true
{88c7f2aa-f93f-432c-8f0e-b7d85967a527}
ColorfulTabs
7.0
true
{0545b830-f0aa-4d7e-8820-50a4629a56fe}
IMVU Inc Community Toolbar
3.7.0.6
true
{90b49673-5506-483e-b92b-ca0265bd9ca8}
Java Quick Starter
1.0
true
jqs@sun.com
LivingPlay TextLinks
1.0.0
true
textlinks@lplay.com
Personas
1.6.2
true
personas@christopher.beard
Conduit Engine
3.3.3.2
false
engine@conduit.com
IE Tab
1.5.20090525
false
{77b819fa-95ad-4f2c-ac7c-486b356188a9}
Java Console
6.0.17
false
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Console
6.0.20
false
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.23
false
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console
6.0.24
false
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Java Console
6.0.26
false
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Tab Progress Bar
0.6
false
tabprogressbar@studio17.wordpress.com
Yahoo! Toolbar
2.1.3.20100310105313
false
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
9
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://search.conduit.com/?ctid=&SearchSource=13
browser.startup.homepage_override.buildID
20110928134238
browser.startup.homepage_override.mstone
rv:7.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
7.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
general.useragent.override
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.8) Gecko/20100202 Firefox/3.5.8 (.NET CLR 3.5.30729)
keyword.URL
chrome://browser-region/locale/region.properties
network.cookie.prefsMigrated
true
network.protocol-handler.warn-external.imvu
false
network.protocol-handler.warn-external.imvupreviewer
false
places.database.lastMaintenance
1318696409
places.history.expiration.transient_current_max_pages
18758
places.last_vacuum
1306983026
print.print_printer
Canon MP560 series Printer
print.printer_Adobe_PDF.print_bgcolor
true
print.printer_Adobe_PDF.print_bgimages
true
print.printer_Adobe_PDF.print_command
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&PT
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print.printer_Canon_MP560_series_Printer.print_downloadfonts
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true
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0
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50
print.printer_Canon_MP560_series_Printer.print_pagedelay
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print.printer_Canon_MP560_series_Printer.print_scaling
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print.printer_Canon_MP560_series_Printer.print_to_file
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print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
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&D
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print.printer_Microsoft_XPS_Document_Writer.print_headerright
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print.printer_Microsoft_XPS_Document_Writer.print_orientation
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print.printer_Microsoft_XPS_Document_Writer.print_scaling
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print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
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print.printer_PDF_Complete.print_bgcolor
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print.printer_PDF_Complete.print_bgimages
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print.printer_PDF_Complete.print_command
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print.printer_PDF_Complete.print_evenpages
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Graphics
Adapter Description
ATI Radeon Xpress 1150
Vendor ID
1002
Device ID
5974
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
8.321.0.0
Driver Date
11-21-2006
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

ideato
  • Top 25 Contributor
772 solutions 5542 answers

Try to update from your firefox. Go to HELP then ABOUT FIREFOX then click CHECK FOR UPDATES. This automatically update firefox.


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Try to update from your firefox. Go to HELP then ABOUT FIREFOX then click CHECK FOR UPDATES. This automatically update firefox. thank you Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Question owner

Well, it says I already have the most recent version. However Google Plus still says my version is out of date.

A friend suggested I back up my bookmarks, then try uninstalling & reinstalling Firefox the traditional way, and rebooting my system afterwards.

I'm going to try that to see if there is some kind of other issue going on between Google Plus and all of the websites that say my browser is out of date (ie. version 3.5) when it is not.

Thanks!

ps. I did try what you suggested, and that's where I found out my browser version is current.

Well, it says I already have the most recent version. However Google Plus still says my version is out of date. A friend suggested I back up my bookmarks, then try uninstalling & reinstalling Firefox the traditional way, and rebooting my system afterwards. I'm going to try that to see if there is some kind of other issue going on between Google Plus and all of the websites that say my browser is out of date (ie. version 3.5) when it is not. Thanks! ps. I did try what you suggested, and that's where I found out my browser version is current.
ideato
  • Top 25 Contributor
772 solutions 5542 answers
take a look here: https://support.mozilla.com/en-US/questions/836711 thank you