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Please help me with random crashes of Firefox 7.1.

  • 15 replies
  • 12 have this problem
  • 11 views
  • Last reply by AliceWyman

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Please help me with random crashes of Firefox 7.1. I'm not sophisticated enough to give you programming data. The ting is I'd like to continue to use this browser, but feel that I can't due to very frequent crashes...which causes loss of info and restarts w/ the report to Mozilla Firefox. By the way no results from anyone on that one. I have Win 7, an HP G-60, and communicate on FB, use You tube, Gmail, Yahoo. Not asking for much, eh! just want a fix, please.

All Replies (15)

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To get a crash report, enter about:crashes in the Firefox address bar. You will then see a list of Submitted Crash Reports as show here: http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

Click on each ReportID link and post the URLs here or else copy and post the bp-numbers of the latest crashes.

See Firefox crashes - Troubleshoot, prevent and get help fixing crashes if you need more help.
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bp-0e721d39-3e23-448b-963e-b8be5211101510/15/201110:16 AM
bp-a930e3cd-4cf7-44a5-9f1a-6f296211101510/15/201110:05 AM
bp-5e212859-5100-488b-bc02-33a50211101510/15/20119:56 AM
bp-f361b580-3336-4eee-b3ab-b3807211101510/15/20119:46 AM
bp-6adeb7e6-e0f3-432f-be20-063e5211101410/14/20119:04 PM
bp-c783e21f-ded2-4b42-b19e-49580211101410/14/20117:40 PM
bp-888fdaca-f56f-4774-b7db-ad124211101410/14/201112:20 PM
bp-4b629f2a-7336-4bbd-8429-ef4f1211101410/14/20119:28 AM
bp-bc6a3a22-9779-4949-b6a1-67565211101410/14/20119:19 AM
bp-0ccd2118-f9a2-45af-a1a8-c941d211101310/13/201110:38 PM
bp-52be3263-de8c-4040-a53e-ba4f3211101310/13/20118:06 PM

Modified by cor-el

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Making this easier :-)

Report ID -------------------------------------------------Date Submitted

bp-0e721d39-3e23-448b-963e-b8be52111015 10/15/2011 10:16 AM
bp-a930e3cd-4cf7-44a5-9f1a-6f2962111015 10/15/2011 10:05 AM
bp-5e212859-5100-488b-bc02-33a502111015 10/15/2011 9:56 AM
bp-f361b580-3336-4eee-b3ab-b38072111015 10/15/2011 9:46 AM
bp-6adeb7e6-e0f3-432f-be20-063e52111014 10/14/2011 9:04 PM
bp-c783e21f-ded2-4b42-b19e-495802111014 10/14/2011 7:40 PM
bp-888fdaca-f56f-4774-b7db-ad1242111014 10/14/2011 12:20 PM
bp-4b629f2a-7336-4bbd-8429-ef4f12111014 10/14/2011 9:28 AM
bp-bc6a3a22-9779-4949-b6a1-675652111014 10/14/2011 9:19 AM
bp-0ccd2118-f9a2-45af-a1a8-c941d2111013 10/13/2011 10:38 PM
bp-52be3263-de8c-4040-a53e-ba4f32111013 10/13/2011 8:06 PM
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Here's the first crash report on the list:

https://crash-stats.mozilla.com/report/index/0e721d39-3e23-448b-963e-b8be52111015

ID: 0e721d39-3e23-448b-963e-b8be52111015
Signature: JSLinearString::mark(JSTracer*)

Related bug:

686441 - Crash in JSLinearString::mark(JSTracer*) or JSString::mark(JSTracer*) mainly with Better Facebook 

Have you tried the suggestions in Firefox crashes - Troubleshoot, prevent and get help fixing crashes starting with Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems? I would start with disabling extensions related to your crashes, like any Facebook extension, in the Firefox Addons -> Extensions list, then restart Firefrox.

Modified by AliceWyman

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Thank you for the reply. OK, I'll disable BFB, again . Previously it made no difference.

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Again, bp-0728c595-9789-4a2d-b320-2dd1c211101510/15/20115:54 PM

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bp-0728c595-9789-4a2d-b320-2dd1c211101510/15/20115:54 PM

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bp-0728c595-9789-4a2d-b320-2dd1c211101510/15/20115:54 PM

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The last crash report you posted above (3 times) dated 10/15/2011 5:54 PM is different than your earlier available crash reports, which all had to do with an extension (BFB - "Better Facebook") which you say you've disabled. Here is the crash report on your latest crash:

https://crash-stats.mozilla.com/report/index/bp-0728c595-9789-4a2d-b320-2dd1c2111015

ID: 0728c595-9789-4a2d-b320-2dd1c2111015
Signature: js_ValueToBoolean(js::Value const&)

Related Bugs 684797 RESOLVED FIXED Crash [@ js_ValueToBoolean(js::Value const&) ]

Have you had any other crashes since 10/15/2011 5:54 PM? Do you remember what you were doing when the crash occurred? That particular crash report links to a known bug having to do with logins to certain websites and will be fixed in an upcoming Firefox release. If you get any more crashes, please report them here with more information, or try the troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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Not quite resolved, I had these additional crashes, bp-17c22279-819e-4a88-8b58-fa846211101510/15/20116:56 PMbp-afd73520-df86-4f77-90c3-a4dd1211101510/15/20116:09 PMbp-609de88e-d1a3-496e-8374-a9be5211101510/15/20116:09 PM

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On those three additional crashes,

 1. bp-17c22279-819e-4a88-8b58-fa8462111015 10/15/2011 6:56 PM
 2. bp-afd73520-df86-4f77-90c3-a4dd12111015 10/15/2011 6:09 PM
 3. bp-609de88e-d1a3-496e-8374-a9be52111015 10/15/2011 6:09 PM  

I found the three crash reports here:

1. https://crash-stats.mozilla.com/report/index/17c22279-819e-4a88-8b58-fa8462111015

ID: 17c22279-819e-4a88-8b58-fa8462111015
Signature: JSLinearString::mark(JSTracer*)
Related bug: 686441 NEW Crash in JSLinearString::mark(JSTracer*) or JSString::mark(JSTracer*) mainly with Better Facebook

2. https://crash-stats.mozilla.com/report/index/afd73520-df86-4f77-90c3-a4dd12111015

ID: afd73520-df86-4f77-90c3-a4dd12111015
Signature: js::gc::ScanRope
Related bug: 668583 NEW Firefox 7.0a1 Crash @ js::gc::ScanRope mainly with Better Facebook

3. https://crash-stats.mozilla.com/report/index/609de88e-d1a3-496e-8374-a9be52111015

ID: 609de88e-d1a3-496e-8374-a9be52111015
Signature: JSLinearString::mark(JSTracer*)
Related bug:  686441 NEW Crash in JSLinearString::mark(JSTracer*) or JSString::mark(JSTracer*) mainly with Better Facebook

All three crash reports link bugs that mention Better Facebook, which you said you disabled so something else is the problem. Open the Firefox Help menu, click on Troubleshooting Information and in the about:support page that opens, click "copy all to clipboard" and paste everything here (see Use the Troubleshooting Information page to help fix Firefox issues for more info).

Also, could you restart in Firefox Troubleshoot Firefox issues using Safe Mode and do normal browsing to your usual sites to see if you still get any crashes?

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Greetings, we do have about 100 workstation crashing on the Firefox 7.1 however do work on the older version. Crash ID: bp-a5ebe65e-fb99-4ed5-b2ea-156352111021 Anyone had seen this issue, please assist.

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Faylond, your crash report is about a different problem (your related bug is 680927). You can look at the related bug which includes a workaround. If you need more help, ask a new question to start your own thread, which will contain more system details specific to you.

Modified by AliceWyman