Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes when logging onto googlemail on my PC, except when I am safe mode. Have tried unchecking hardware acceleration, but problen persists.

more options

This problem began when I updated AVG to the 2012 trial version. I thenchanged over to the 2012 free edition, but the problem persists, so I think it has something to do with AVG. A scan revealed two trogan infections on the system, which Super Anti Spyware removed sucessfully. I have had this problem for about three days. In safe mode Firefox logs ontpo Gmail sucseefully.

Chosen solution

See http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes

Disable extensions 1 by 1 until you find the one at fault (start with AVG related extensions)

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

See http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes

Disable extensions 1 by 1 until you find the one at fault (start with AVG related extensions)

more options

Thankyou. I disabled the two firebug extensions on firefox and this seems to have worked. I presume I am still protected by AVG, is that correct|?

more options

Does the AVG system tray icon indicate AVG is enabled?
Hover the cursor over that icon and a tooltip should show AVG status.