X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

firefox crashes when I try to open certain tabs (the ones that were open when it first crashed). It crashes also on save mode

firefox crashes when I try to open certain tabs (the ones that were open when it first crashed). It crashes also on save mode

Additional System Details

Crash ID

bp-32461ace-6766-44c4-86ac-7fb5c2111012

Installed Plug-ins

  • Shockwave Flash 10.3 r181
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Next Generation Java Plug-in 1.6.0_25 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.60831.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0.1) Gecko/20100101 Firefox/5.0.1

More Information

firefox crashes when I try to open certain tabs (the ones that were open when it first crashed). It crashes also on save mode

St.Peter 0 solutions 33 answers

Try to update your Firefox, sometimes there are bugs that are fixed in a new release. You go to the Firefox button on the top and click it, then Help and About Firefox.

Try to update your Firefox, sometimes there are bugs that are fixed in a new release. You go to the Firefox button on the top and click it, then Help and About Firefox.

Modified by St.Peter

Question owner

hello, i can't even open firefox now. it says the application is already running but it's not open

I tried to scan my computer with Symantec Antivirus, but it doesn'respond

hello, i can't even open firefox now. it says the application is already running but it's not open I tried to scan my computer with Symantec Antivirus, but it doesn'respond
St.Peter 0 solutions 33 answers

If it says it's open it may be running in the background. Since you are using Win 7 you're going to open Task Manager by hitting Ctrl+Alt+Delete, then "Start Task Manager" open the "Processes" tab and look down the list for any that say "firefox.exe..." if you see one click it and then hit the button that says "End Process".

If it says it's open it may be running in the background. Since you are using Win 7 you're going to open Task Manager by hitting Ctrl+Alt+Delete, then "Start Task Manager" open the "Processes" tab and look down the list for any that say "firefox.exe..." if you see one click it and then hit the button that says "End Process".

Question owner

I can't manage to solve it. I tried to read all the Help page about the problem and to solve but it doesn't work. Firefox (and also Internet Explorer) still clash when I try to open certain tabs

I can't manage to solve it. I tried to read all the Help page about the problem and to solve but it doesn't work. Firefox (and also Internet Explorer) still clash when I try to open certain tabs

Question owner

Hello?

Hello?

Question owner

I have just updates my firefox form www.firefox.com however when I try to log into my gmail account it crashes. any help is much appreciated

I have just updates my firefox form www.firefox.com however when I try to log into my gmail account it crashes. any help is much appreciated
St.Peter 0 solutions 33 answers

Try to update your plugins Plugin Check that website will check for out of date plug ins.

Try to update your plugins [http://www.mozilla.org/en-US/plugincheck/ Plugin Check] that website will check for out of date plug ins.
ineed2know 1 solutions 28 answers

I am having the same problem with Firefox and Gmail. I am using Firefox v7.0.1 and, at this time of posting, everything is up-to-date.

I am having the same problem with Firefox and Gmail. I am using Firefox v7.0.1 and, at this time of posting, everything is up-to-date.
St.Peter 0 solutions 33 answers

You said everything is up to date I just want to put a list of things to make sure everything is up to date because some of these things you look at and think what does that have to do with Firefox so check that list, then I have the next thing to try below the updates. The updates to check for:

Have you checked your system for viruses/spyware? The following programs can be downloaded to do a check free of charge:

Personally I am a fan of Malwarebytes. This article may help.

You said everything is up to date I just want to put a list of things to make sure everything is up to date because some of these things you look at and think what does that have to do with Firefox so check that list, then I have the next thing to try below the updates. The updates to check for: *[https://support.mozilla.com/en-US/kb/Updating%20Firefox Firefox] *[https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_update-your-plugins Plugins] *[https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_update-windows Windows] *[https://support.mozilla.com/en-US/kb/how-do-i-upgrade-my-graphics-drivers Graphics Driver] *[https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_update-your-internet-security-software Internet Security] Have you checked your system for viruses/spyware? The following programs can be downloaded to do a check free of charge: *[http://www.malwarebytes.org/products/malwarebytes_free Malwarebytes] *[http://www.superantispyware.com/portablescanner.html SuperAntispyware] Personally I am a fan of Malwarebytes. This [https://support.mozilla.com/en-US/kb/Is%20my%20Firefox%20problem%20a%20result%20of%20malware article] may help.