Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox uninstalled but told to close firefox before installing newest version

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by mrtyb2

more options

Couldn't update firefox with error message sez close firefox before install. But firefox was not running. Tried a couple times. So I uninstalled old firefox; downloaded app 7. with google browser and still get same message that firefox needs to be closed when I try to install.

All Replies (2)

more options

That's because Firefox never actually closed.

Terminate Firefox from the "Processes" tab of the Windows Task Manager not the "Applications" tab. Then select firefox.exc and use the right-click context menu to "End Process" or use the "End Process" button on the selected process.

See item #38 Closing Firefox Properly in

more options

Thank you... worked like a charm!