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I'm trying to update Firefox by going to "Help" but I'm unable to select "Check for Updates". Help!!

Posted

There are several websites and online services that are becoming an issue or are unusable for me because I don't have the most current version of Firefox. But I've tried to update it and cannot. I go to the "Help" pull-down menu, and the "Check For Updates" option is grayed out and un-selectable. Please help!

Chosen solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

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cor-el
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10756 solutions 96801 answers

Chosen Solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.