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Downloads are deleted upon completion in FF & TB 7.01 - Win7 Home Premium - now 2 computers have this issue - possible after Adobe flash update

Posted

Recent issue after FF and TB update to 7.1 and possibly install of adobe flash11 - running win7 home premium, IE9 (not used except through IE Tab 2 in FF).

Files disappeared after downloading from either program. On large files went to "Downloads" to see download progress. After download finished "open containing folder" option not active.

Downloaded larger file, went to "Downloads", while in progress went to "open containing folder" saw temporary download file with xxx bytes and download file name with zero bytes. At end of download both disappeared.

Tried in FF and TB same issue, pdf, zip, xls, doc files.

Tried in IE9 and could download, then not, but message shows file deleted because was infected with a virus. Tried all file types but same message.

Was running AVG so uninstalled.

Tried downloads again in all programs, same issue.

Installed Avast antivirus. Still no good.

Did hard drive clean up and defrag.

Was able to download one pdf file (any program) then same file re-downloaded could not be saved. Tried different download directories. No good.

Ran FF in safe mode - still unable to save files.

Checked Win7 system files - could not find virus detection program except for Avast.

Tried all Mozilla suggestions changing IE settings also.

Uninstalled all Adobe programs on laptop - still cannot save files.

This must be something simple, either in FF, TB or IE but I cannot find solution.

Initial problem on Toshiba Laptop but now same file save issue on Home desktop HP computer, where issue started yesterday after install of AdobeFlash11. Could be coincidence.

Running Zone Alarm on both computers. Read somewhere that FF7.1 not supported on ZA. Was able to download latest version of ZA using FlashGot and Getright on desktop computer. Installed ZA but still could not save a pdf to hard drive after download finished.

Do have on both computers Software995 program for creating and editing pdf files. (I may be focusing too much on pdf as a possible issue).

Probably tried much more in past 2 weeks, but cannot remember all attempts.

I need some advice.......

Thank you all in advance.

Additional System Details

This happened

Every time Firefox opened

This started when...

2 weeks approx.

Installed Plug-ins

  • Cooliris embedded in a tab
  • 4.0.60531.0
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1

More Information

Application Basics
Name
Firefox
Version
7.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.3.10
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add Bookmark Here ²
4.0.20110615
true
abhere2@moztw.org
AutoPager
0.7.0.0
true
autopager@mozilla.org
BetterPrivacy
1.67
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
Cooliris
1.12.3.50136
true
piclens@cooliris.com
CoolPreviews
3.5
true
{CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B}
Facebook PhotoZoom
1.9
true
{20cc25e2-48c9-45e1-9a1f-1ccc1882b81b}
Forecastfox
2.0.19
true
{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
IE Tab 2 (FF 3.6+)
3.5.9.1
true
{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
Image Zoom
0.4.6
true
{1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}
Print Edit
5.4
true
printedit@DW-dev
QuickDrag
2.1.3.21
true
quickdrag@mozilla.ktechcomputing.com
Saved Password Editor
2.2.5
true
savedpasswordeditor@daniel.dawson
Tab Mix Plus
0.3.8.6
true
{dc572301-7619-498c-a57d-39143191b318}
Thunderbird Biff
2.3.0
true
{aee74dd0-6dc9-11db-9fe1-0800200c9a66}
Yet Another Smooth Scrolling
3.0.19
true
yetanothersmoothscrolling@kataho
CookieSafe (FF 4 compatible)
3.1a5
false
{9D23D0AA-D8F5-11DA-B3FC-0928ABF316DE}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
browser.startup.homepage_override.buildID
20110928134238
browser.startup.homepage_override.mstone
rv:7.0.1
browser.tabs.closeWindowWithLastTab
false
browser.tabs.loadDivertedInBackground
true
browser.tabs.warnOnClose
false
dom.ipc.plugins.enabled.npcoolirisplugin.dll
false
dom.ipc.plugins.enabled.npietab2.dll
true
extensions.lastAppVersion
7.0.1
network.cookie.cookieBehavior
1
network.cookie.lifetimePolicy
1
network.cookie.prefsMigrated
true
network.dns.disablePrefetch
false
places.database.lastMaintenance
1318026016
places.history.expiration.transient_current_max_pages
190338
print.print_printer
Lexmark T630 (MS) (Copy 1)
print.printer_Lexmark_T630_(MS).print_bgcolor
false
print.printer_Lexmark_T630_(MS).print_bgimages
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print.printer_Lexmark_T630_(MS).print_command
print.printer_Lexmark_T630_(MS).print_downloadfonts
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print.printer_Lexmark_T630_(MS).print_edge_bottom
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print.printer_Lexmark_T630_(MS).print_edge_left
0
print.printer_Lexmark_T630_(MS).print_edge_right
0
print.printer_Lexmark_T630_(MS).print_edge_top
0
print.printer_Lexmark_T630_(MS).print_evenpages
true
print.printer_Lexmark_T630_(MS).print_footercenter
print.printer_Lexmark_T630_(MS).print_footerleft
&PT
print.printer_Lexmark_T630_(MS).print_footerright
&D
print.printer_Lexmark_T630_(MS).print_headercenter
print.printer_Lexmark_T630_(MS).print_headerleft
&T
print.printer_Lexmark_T630_(MS).print_headerright
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print.printer_Lexmark_T630_(MS).print_in_color
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print.printer_Lexmark_T630_(MS).print_margin_bottom
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print.printer_Lexmark_T630_(MS).print_margin_left
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print.printer_Lexmark_T630_(MS).print_margin_top
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print.printer_Lexmark_T630_(MS).print_oddpages
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print.printer_Lexmark_T630_(MS).print_page_delay
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print.printer_Lexmark_T630_(MS).print_paper_width
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print.printer_Lexmark_T630_(MS).print_scaling
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print.printer_Lexmark_T630_(MS).print_shrink_to_fit
true
print.printer_Lexmark_T630_(MS).print_to_file
false
print.printer_Lexmark_T630_(MS).print_unwriteable_margin_bottom
0
print.printer_Lexmark_T630_(MS).print_unwriteable_margin_left
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print.printer_Lexmark_T630_(MS).print_unwriteable_margin_right
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print.printer_Lexmark_T630_(MS).print_unwriteable_margin_top
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_bgcolor
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_bgimages
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_downloadfonts
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_edge_right
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_edge_top
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_evenpages
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_footercenter
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_margin_right
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_margin_top
0.5
print.printer_Lexmark_T630_(MS)_(Copy_1).print_oddpages
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_orientation
0
print.printer_Lexmark_T630_(MS)_(Copy_1).print_page_delay
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_paper_data
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_paper_height
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_paper_size_type
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_paper_size_unit
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_paper_width
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_reversed
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_shrink_to_fit
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_to_file
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_unwriteable_margin_left
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_unwriteable_margin_right
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print.printer_Lexmark_T630_(MS)_(Copy_1).print_unwriteable_margin_top
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privacy.sanitize.migrateFx3Prefs
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security.warn_viewing_mixed
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Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
8086
Device ID
0116
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2353
Driver Date
4-4-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
GPU Accelerated Windows
1/1 Direct3D 10

David_O 0 solutions 4 answers

Hi Malcolm

I seem to be the second user with this problem, so I was interested in what you have tried so far. I seem to have found a work around in Firefox. I am not totally happy with it, that is why I would not claim it as a solution.

Workaround: In Firefox type about:config in the address bar, then locate browser.download.manager.scanWhenDone and set to false. I have not tried the same trick in Thunderbird yet, but I expect similar behavior.


Here is some more detail in case you see anything to help, or someone else can shed any more light on this.

I see the problem in Firefox 7.01, 8.0 beta and Thunderbird 7.01 on Windows 7 Home Premium. I can download PDF in Chrome. I have not compared Chrome's settings to Firefox yet. I am also using AVG and Zone Alarm. I think we can dismiss Zone Alarm, as the file obviously makes it to the download directory before being deleted. In the case of Thunderbird the PDF sits happily as an attachment on an email that is stored locally, but cannot be saved as a stand alone file. My email should have been scanned for viruses before it reached my inbox, by AVG.

As the downloaded files appear for a short time, I tried to open them before they disappeared. I only managed this once by double clicking. The PDF opened in acrobat viewer and this locked the file and prevented the delete. I manually scanned the file with AVG and it found no problem. Because Firefox was set to trigger a scan, this may have bypassed the temporary disable setting in AVG when I tried that unsuccessfully. According to Windows, there is no other antivirus running.

The missing files do not show up in AVG's history. There is no sign of them in quarantine, or in the Windows recycle bin. I am trying to use the file access auditing to identify what program is doing the delete. I have set up the audit properties on one specific sub-directory, but all the instructions on how to turn it on use gpedit which is not available in the home version. If I can identify the equivalent registry settings, then I will post the results of this experiment.

I have the same issue with JPG, using save image and the Firefox Troubleshooting information page! As an interesting aside, I found that the CSS and JS files that accompanied this when I saved the complete web page did remain. If this is because Firefox only asks for the main file to be scanned, then this could point to a different potential bug.

If I enabled the acrobat plug in, then the PDF would appear inside the browser window. Likewise, the JPG that I tried to download, was also displayed OK. This does not help other file types.

I have not done a full file type audit, but I can add exe to your list. I tried to download the production version 7 rater than the version 8 beta. In the end I had to use Chrome to get another version of Firefox (how embarrassing). I also suspect that the automatic update is broken by this issue.

If anyone can provide any extra help, or guidance, I will be grateful too.

David_O 0 solutions 4 answers

I found this: [https://bugzilla.mozilla.org/show_bug.../show_bug.cgi?id=427258] and [https://bugzilla.mozilla.org/show_bug.../show_bug.cgi?id=488672] which appears to match this problem exactly, except that it was first reported on FF3 on Vista. Also [http://kb.mozillazine.org/Unable_to_s.../Unable_to_save_or_download_files] gives generic advice.

I need to look into the bug reports to see if there are any viable workarounds. It did just remind me that I upgraded AVG from 2011 to 2012 about the time that I first saw the issue, so some registry corruption is not out of the question.

David_O 0 solutions 4 answers

I fixed my problem. From the bug reports, it appears that this problem is caused by a misconfiguration of Windows anti-virus. FF & TB call the AV for any file that is downloaded by default. In my case it seems that the AVG2011 to AVG2012 upgrade went wrong and did not clean up properly. I found residual traces of AVG2011. Fortunately I was lucky enough to avoid a trawl through the registry: Control Panel > Programs and Features > right click AVG2012 and select Change. I then selected the Repair option.

I hope this helps, but it might not be as simple to fix in all cases. I would recommend reading through the bug report threads and following any related bug links as there is more useful information there.

Question owner

Hi David_O,

Thanks for your feedback, much appreciated. This issue is finally solved for me also. Not only in FF & TB but also in IE9 where a message window appeared telling me a virus was found and the downloaded attachment was deleted.

I did change the config settings in FF and TB to not scan downloads and was then able to save and open files and email attachments. However, I also use Outlook Web Access in the IE Tab 2 add-on in FF and still could not save attachments from web mails on either of my computers.

I opened Outlook Web directly in IE9, where I had the same deleted email attachment issue but with a virus found message.

AVG was the culprit.

On my laptop, I had uninstalled AVG with the uninstall tool listed below and installed Avast! Free antivirus, but still had the same deleted email attachment issue.

On my desktop computer, I had AVG2011 and AVG2012 installed (...AVG2012 did not uninstall AVG2011...) and also had the same deleted email attachment issue.

Today, I tried to uninstall AVG2011 with the uninstall tool in the Menu folder, but that would not work. In desperation, I downloaded the AVG uninstall tool found at http://www.avg.com/us-en/faq.pnuid-1843780517 onto my desktop computer and ran it over and over again, rebooting the computer each time, testing the download issue in IE9 using Outlook Web Access, until finally, I could save and open an email attachment. This happened when finally, both versions of AVG were completely uninstalled.

After my success, I ran the AVG uninstall tool using the same process on my laptop, even though I have Avast! installed - and - all problems solved.

I reinstalled AVG2012 on the Desktop, reset FF and TB to scan emails and have no more issues (for now).

I suppose the moral of the story is: when uninstalling AVG Try, Try, and Try Again.