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javascript:void(null) message on citibank login site Mac OS X v10


Citibank has just changed website. I went to logon and message at bottom of page is: javascript:void(null). so I can't login. I can login via Safari but Firefox is my preferred browser. I have a mac OS X. I went to support site for javascript for Mac, eg. ehow to enable and went into preferences and followed directions. still can't get in.

Additional System Details

Sites Affected


Installed Plug-ins

  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • iPhoto6
  • Office Live Update v1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Java Plug-In 2 for NPAPI Browsers
  • Shockwave Flash 10.3 r183
  • BlackBerry AppWorld plug-in


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

More Information

  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Make sure that you do not block JavaScript

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).