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My download of new Firefox apparently successful but screen- after rebooting - says I am stil using the old version of Firefox -Help.

Posted

See trouble shooting information for details. Not clear what the distinction is between "details" and "trouble shooting" information - unless troubleshooting is for those who might suggest fixes.

See trouble shooting information for details. Not clear what the distinction is between "details" and "trouble shooting" information - unless troubleshooting is for those who might suggest fixes.

Chosen solution

Help Menu -> About Firefox

  • which version is being displayed now ??

-> Uninstall Firefox from your computer

  • DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
  • Restart your system

-> Download latest Firefox version from one of these links using some other Web Browser:

-> How to download and install Firefox on Windows

Check and tell if its working.

Read this answer in context 0

Additional System Details

This happened

Not sure how often

This started when...

I attempted to download new version of Fireofx - my old version was installed about 18m ago when I bought a new box

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Office Plugin for Netscape Navigator
  • Shockwave Flash 10.0 r45
  • iTunes Detector Plug-in
  • GEPlugin
  • Picasa plugin
  • 4.0.60531.0
  • Google Updater pluginhttp://pack.google.com/
  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 GTB7.1

More Information

OK. Maybe I didn't download correctly but followed the instructions and all appeared to be OK at end of download. I did it a second time when the screen told me I was still using the old version. I shut down and then restarted but still same message. So, help please guys. I am a little old - 64years - but reasonably savvy. Cheers to all - Warren

Hasan 469 solutions 5600 answers

Your User Agent string shows that you are using Firefox 3.5.7.

Perform the steps mentioned in Reset Your User Agent section in the following link:

Check and tell if its working.

After you perform the above steps, go to Help Menu -> About Firefox

  • which version is displayed here now ??
Your User Agent string shows that you are using Firefox 3.5.7. Perform the steps mentioned in '''Reset Your User Agent''' section in the following link: * [[Websites or add-ons incorrectly report incompatible browser]] * Restart Firefox Check and tell if its working. After you perform the above steps, go to Help Menu -> About Firefox * which version is displayed here now ??

Modified by Hasan

Question owner

Thanks mha007 for your prompt reply. Sadly, your suggestion does not work - at least for me. It is now 9.45pm in Adelaide South Australia and maybe my head is not functioning as it should. Perhaps I will just soldier on with the current version - it seems to work fine. I was just a little ambitious. Again thanks for your assistance. Regards Warren

Thanks mha007 for your prompt reply. Sadly, your suggestion does not work - at least for me. It is now 9.45pm in Adelaide South Australia and maybe my head is not functioning as it should. Perhaps I will just soldier on with the current version - it seems to work fine. I was just a little ambitious. Again thanks for your assistance. Regards Warren
Hasan 469 solutions 5600 answers

Chosen Solution

Help Menu -> About Firefox

  • which version is being displayed now ??

-> Uninstall Firefox from your computer

  • DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
  • Restart your system

-> Download latest Firefox version from one of these links using some other Web Browser:

-> How to download and install Firefox on Windows

Check and tell if its working.

Help Menu -> About Firefox * which version is being displayed now ?? -> [[Uninstalling Firefox]] * DO NOT SELECT TO REMOVE USER DATA AND SETTINGS * Restart your system -> Download latest Firefox version from one of these links using some other Web Browser: * http://www.mozilla.com/en-US/firefox/new/ * http://www.mozilla.com/en-US/firefox/central/ * http://www.mozilla.com/en-US/firefox/fx/ * http://www.mozilla.com/en-US/firefox/all.html -> [[Installing Firefox on Windows]] Check and tell if its working.

Question owner

Hi mha007

I am pleased to report that the uninstall and install passed off without a hitch. I have been away for several days and have just now returned home.

I now have current Firefox!

Thank you again for your very simple advice.

Best Wishes

Warren

Hi mha007 I am pleased to report that the uninstall and install passed off without a hitch. I have been away for several days and have just now returned home. I now have current Firefox! Thank you again for your very simple advice. Best Wishes Warren
Hasan 469 solutions 5600 answers

Glad to hear it

Glad to hear it

Modified by Hasan

neicey 0 solutions 2 answers

I have installed 25 times cleared and installed again but firefox says I need new version. I am now ready to hang myself with frustration

I have installed 25 times cleared and installed again but firefox says I need new version. I am now ready to hang myself with frustration
Hasan 469 solutions 5600 answers
-> [[Software Update Failed#w_run-as-administrator|Run as Administrator]] -> [[Updates reported when running newest version]] * http://kb.mozillazine.org/Updates_reported_when_running_newest_version -> Software Update not working properly * http://kb.mozillazine.org/Software_Update#Software_Update_not_working_properly Check and tell if its working.