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My download of new Firefox apparently successful but screen- after rebooting - says I am stil using the old version of Firefox -Help.

  • 7 replies
  • 3 have this problem
  • 1 view
  • Last reply by Hasan

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See trouble shooting information for details. Not clear what the distinction is between "details" and "trouble shooting" information - unless troubleshooting is for those who might suggest fixes.

Chosen solution

Help Menu -> About Firefox

  • which version is being displayed now ??

-> Uninstall Firefox from your computer

  • DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
  • Restart your system

-> Download latest Firefox version from one of these links using some other Web Browser:

-> How to install Firefox on Windows

Check and tell if its working.

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All Replies (7)

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Your User Agent string shows that you are using Firefox 3.5.7.

Perform the steps mentioned in Reset Your User Agent section in the following link:

Check and tell if its working.

After you perform the above steps, go to Help Menu -> About Firefox

  • which version is displayed here now ??

Modified by Hasan

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Thanks mha007 for your prompt reply. Sadly, your suggestion does not work - at least for me. It is now 9.45pm in Adelaide South Australia and maybe my head is not functioning as it should. Perhaps I will just soldier on with the current version - it seems to work fine. I was just a little ambitious. Again thanks for your assistance. Regards Warren

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Chosen Solution

Help Menu -> About Firefox

  • which version is being displayed now ??

-> Uninstall Firefox from your computer

  • DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
  • Restart your system

-> Download latest Firefox version from one of these links using some other Web Browser:

-> How to install Firefox on Windows

Check and tell if its working.

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Hi mha007

I am pleased to report that the uninstall and install passed off without a hitch. I have been away for several days and have just now returned home.

I now have current Firefox!

Thank you again for your very simple advice.

Best Wishes

Warren

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Glad to hear it

Modified by Hasan

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I have installed 25 times cleared and installed again but firefox says I need new version. I am now ready to hang myself with frustration

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