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How do I get my bookmarks back and can I speak with a person?

  • 3 replies
  • 3 have this problem
  • Last reply by Cyndria

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I upgraded Firefox and now I cannot get to my bookmarks. Much of my work is in that list. When I click on bookmarks, it asks me to "sign in" to access my google bookmarks. I'm already signed in and still, no access! Can I speak with a human who can help me through this? Are there humans at the other end of a phone who work and trouble shoot issues like this?

All Replies (3)

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Sorry, there is no phone support available for Firefox.

Exactly when did your bookmarks become not available from Google?
The Google Toolbar quit working for logins for Google Bookmarks around 09/17 because Google changed the logon address for Google "accounts".

Modified by the-edmeister

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See [/questions/875112]

Google has changed the domain for signing in to and the Google toolbar is still using the old and longer working domain.

You will have to update that domain yourself by editing a file used by the Google Toolbar.

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Yesterday, September 28th. I was prompted by Firefox to upgrade and when I did, my bookmarks became inaccessible. When I click on "bookmarks", the "sign in to access your google bookmarks" comes up. I click to "sign in" and, which...btw, I'm already signed in to my Google account, nothing happens! So, problem..NOT SOLVED!