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How do I get my bookmarks back and can I speak with a person?

  • 3 replies
  • 3 have this problem
  • 7 views
  • Last reply by Cyndria

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I upgraded Firefox and now I cannot get to my bookmarks. Much of my work is in that list. When I click on bookmarks, it asks me to "sign in" to access my google bookmarks. I'm already signed in and still, no access! Can I speak with a human who can help me through this? Are there humans at the other end of a phone who work and trouble shoot issues like this?

All Replies (3)

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Sorry, there is no phone support available for Firefox.

Exactly when did your bookmarks become not available from Google?
The Google Toolbar quit working for logins for Google Bookmarks around 09/17 because Google changed the logon address for Google "accounts".

Modified by the-edmeister

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See [/questions/875112]

Google has changed the domain for signing in to accounts.google.com and the Google toolbar is still using the old and longer working www.google.com/accounts domain.

You will have to update that domain yourself by editing a file used by the Google Toolbar.

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Yesterday, September 28th. I was prompted by Firefox to upgrade and when I did, my bookmarks became inaccessible. When I click on "bookmarks", the "sign in to access your google bookmarks" comes up. I click to "sign in" and, which...btw, I'm already signed in to my Google account, nothing happens! So, problem..NOT SOLVED!