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After loading the update, I get an error message saying minversion >= and maxversion =<6.0.2

Posted

I've tried installing from scratch and upgrading, and after the upgrade, it comes up with that error and refuses to load. I have to take it all off and load 6.0 again.

I've tried installing from scratch and upgrading, and after the upgrade, it comes up with that error and refuses to load. I have to take it all off and load 6.0 again.

Chosen solution

Additional System Details

Crash ID

minversion >= and maxversion =<6.0.2

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.3 r183
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • iTunes Detector Plug-in
  • npFFApi
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Nitro PDF Plug-In For Firefox and Netscape
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

SafeBrowser 543 solutions 2390 answers

If using Zone Alarm's browser virtualization or any other similar product or a sand-boxing program (i.e., Sandboxie), turn it off when updating Firefox or Firefox Add-ons. You can post on the forum for any such product that you might be using to get other instructions on the proper use of the product.

The updater wasn't able to update all the files and some were left as older versions. Do a clean reinstall. See: Browser will not start up - XUL Runner error after an update

  1. Download a fresh Firefox copy and save the file to the desktop.
  2. Uninstall your current Firefox version.
  3. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  4. Install the fresh copy of Firefox that you downloaded in step 1


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

If using Zone Alarm's browser virtualization or any other similar product or a sand-boxing program (i.e., Sandboxie), turn it off when updating Firefox or Firefox Add-ons. You can post on the forum for any such product that you might be using to get other instructions on the proper use of the product. The updater wasn't able to update all the files and some were left as older versions. Do a clean reinstall. See: [http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update Browser will not start up - XUL Runner error after an update] #Download a fresh Firefox copy and save the file to the desktop. #*Firefox 7: http://www.mozilla.com/en-US/firefox/all.html #Uninstall your current Firefox version. #*'''''Do not remove personal data when you uninstall the current version''''' #*Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. #*See [http://support.mozilla.com/en-US/kb/uninstalling+Firefox Uninstalling Firefox] '''''and''''' [http://kb.mozillazine.org/Uninstalling_firefox Uninstalling Firefox (Mozillazine)] #*Also see: [http://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information] '''''and''''' [http://kb.mozillazine.org/Profile_backup Profile backup (Mozillazine)] #Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. #*It is important to delete the Firefox program folder/directory to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. #*See: http://kb.mozillazine.org/Installation_directory #Install the fresh copy of Firefox that you downloaded in step 1 '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' ------------------------- Not related to your question, but... You may need to update some plug-ins. Check your plug-ins and update as necessary: *Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/ *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox] *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox] *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox] *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Modified by SafeBrowser

Question owner

I had already uninstalled, rebooted, and installed clean. No combination of removal and installation seems to take care of the problem...

I had already uninstalled, rebooted, and installed clean. No combination of removal and installation seems to take care of the problem...
cor-el
  • Top 10 Contributor
  • Moderator
17679 solutions 159899 answers

Which security software (firewall, anti-virus) do you have?

Did you remove or rename the Firefox program folder (C:\Program Files\Mozilla Firefox\) to remove any leftover files?
You may need to reboot the computer

Which security software (firewall, anti-virus) do you have? Did you remove or rename the Firefox program folder (C:\Program Files\Mozilla Firefox\) to remove any leftover files?<br /> You may need to reboot the computer

Question owner

I have Zone Alarm, but I don't have the toolbar installed.

I downloaded the new Firefox and installed it off-line. I also removed the Firefox directory and it still didn't work. As far as re-booting, I've done that plenty of times...

Clean boot. Remove software. Clean Reboot. Install software. Clean Reboot. Still doesn't work.

Tried that multiple times now after initially trying the upgrade version a few times failed.

Getting frustrated...

I have Zone Alarm, but I don't have the toolbar installed. I downloaded the new Firefox and installed it off-line. I also removed the Firefox directory and it still didn't work. As far as re-booting, I've done that plenty of times... Clean boot. Remove software. Clean Reboot. Install software. Clean Reboot. Still doesn't work. Tried that multiple times now after initially trying the upgrade version a few times failed. Getting frustrated...
cor-el
  • Top 10 Contributor
  • Moderator
17679 solutions 159899 answers

Chosen Solution

If you use ZoneAlarm Extreme Security then try to disable Virtualization.

See:

If you use ZoneAlarm Extreme Security then try to disable Virtualization. *http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update See: *[[/questions/869951]] *[[/questions/869812]] *[[/questions/880170]]

Question owner

clearing the ZoneAlarm virtual cache (depending on ZA version, go to "Browser Security -> Settings -> Advanced" or "Internet -> Web Security -> Settings") then click "Clear Virtual Data"

That part worked! THANK YOU! Now, I was able to fully update my Firefox!

Thanks again! I was not able to find that info on my own.

clearing the ZoneAlarm virtual cache (depending on ZA version, go to "Browser Security -> Settings -> Advanced" or "Internet -> Web Security -> Settings") then click "Clear Virtual Data" That part worked! THANK YOU! Now, I was able to fully update my Firefox! Thanks again! I was not able to find that info on my own.