Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes when opening after upgrading to 6.0.2

  • 1 reply
  • 7 have this problem
  • 2 views
  • Last reply by knorretje

more options

After upgrading firefox to 6.0.2 firefox crashes upon opening. When I try to open firefox the "Mozilla Crash Reporter" opens up. I tried all the sugestions on the support page. None of these worked. It will open with the computer in safe mode. I can not find where to start firefox in safe mode after upgrading.

I can open it now after running firefox in compatibility mode for windows XP sp2. The problem with this is I have to accept permission everytime I open firefox. If I change user account control settings to not ask every time firefox crashes on opening again.

All Replies (1)

more options

Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-ecab5c5e-a98f-481e-b83a-caad12110926
Firefox 6.0.2 Crash Report [@ NS_URIChainHasFlags(nsIURI*, unsigned int, int*) ]
This crash can be caused by malware as indicated by the Related Bugs. Reason:
strange dll in stackframe #2
Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

  1. http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
  2. http://www.superantispyware.com/ - SuperAntispyware
  3. http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
  4. http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
  5. http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free


See also:
"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked