X
Tap here to go to the mobile version of the site.

Support Forum

PayPal reporting Security issues with Firefox 6.0.2

Posted

Hi,

I keep getting a message when I log into my PayPal account saying that my Browser has security issues. I have downloaded update (6.0.2) but the message is still displayed. Please can you advise?

Roger Norton.

Hi, I keep getting a message when I log into my PayPal account saying that my Browser has security issues. I have downloaded update (6.0.2) but the message is still displayed. Please can you advise? Roger Norton.

Additional System Details

Sites Affected

https://www.paypal.com

Installed Plug-ins

  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • Google Update
  • Shockwave Flash 10.3 r183
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.60531.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

More Information

I am running Trusteer Rapport and Avast Antivirus.

John99
  • Top 25 Contributor
  • Moderator
971 solutions 13138 answers

I do not use PayPal but

  • does their site give any additional information
  • exactly what is the messsage
    • are you able to quote it
    • and attach a screenshot
I do not use PayPal but * does their site give any additional information * exactly what is the messsage ** are you able to quote it ** and attach a screenshot

Question owner

'Update your browser, it looks like you're using an older browser then that may have known security issues. Help protect your account.' Followed by a PayPal link for updates for browser suppliers. I have updated twice from this link but the message is still displayed. I have contacted PayPal and am awaiting their response. Unable to supply a screenshot as the page is a secure page.

'Update your browser, it looks like you're using an older browser then that may have known security issues. Help protect your account.' Followed by a PayPal link for updates for browser suppliers. I have updated twice from this link but the message is still displayed. I have contacted PayPal and am awaiting their response. Unable to supply a screenshot as the page is a secure page.
cor-el
  • Top 10 Contributor
  • Moderator
15021 solutions 136330 answers

Helpful Reply

You should never respond to such a link or pop-up.
You may have caught malware by doing that.
You should only update via the official Mozilla site or via Help > About.

Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

You should never respond to such a link or pop-up.<br /> You may have caught malware by doing that.<br /> You should only update via the official Mozilla site or via Help > About. Do a malware check with some malware scanning programs.<br /> You need to scan with all programs because each program detects different malware.<br /> Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br /> *http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware *http://www.superantispyware.com/ - SuperAntispyware *http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page *http://www.safer-networking.org/en/index.html - Spybot Search & Destroy *http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

I would think it is very unlikely that the link is bogus as it was on the PayPal website on my account page. Are you suggesting that PayPal has been compromised? The link was also on the PayPal website and I would think that an organisation as big as PayPal, would be aware of any security breach to their website. This information was not in the public domain but within PayPal.

I would think it is very unlikely that the link is bogus as it was on the PayPal website on my account page. Are you suggesting that PayPal has been compromised? The link was also on the PayPal website and I would think that an organisation as big as PayPal, would be aware of any security breach to their website. This information was not in the public domain but within PayPal.
John99
  • Top 25 Contributor
  • Moderator
971 solutions 13138 answers

But were you on the correct website, and did the popup actually come from that website. I would have thought PayPal may reply fairly quickly to emails regarding security, they also have a forum I believe.

But were you on the correct website, and did the popup actually come from that website. I would have thought PayPal may reply fairly quickly to emails regarding security, they also have a forum I believe.

Question owner

Hi John,

Thanks for coming back. Yes I was logged into my account. The message was not a pop-up but was displayed in a message box at the top of my account page. I have e-mailed them so hopefully they will be able to shed some light on why the message is still being displayed. I also have Chrome installed and if I log into PayPal, I do not receive the message. The problem is only encountered when using Firefox.

Roger.

Hi John, Thanks for coming back. Yes I was logged into my account. The message was not a pop-up but was displayed in a message box at the top of my account page. I have e-mailed them so hopefully they will be able to shed some light on why the message is still being displayed. I also have Chrome installed and if I log into PayPal, I do not receive the message. The problem is only encountered when using Firefox. Roger.
John99
  • Top 25 Contributor
  • Moderator
971 solutions 13138 answers

I may have mentioned, I do not use paypal myself, I did however have a quick look around their site and saw no links offering browser updates.

I may have mentioned, I do not use paypal myself, I did however have a quick look around their site and saw no links offering browser updates.

Question owner

Hi John,

The browser update down load information is only displayed on the PayPal individuals account pages. I have received a reply fom PayPal and it seems as if they are not aware of the problem.

'Thank you for contacting PayPal regarding errors with Firefox.

We are currently unaware of any issue involving Firefox Mr. Norton, currently there is only an issue with Google Chrome.

Please try clearing your cache and cookies and deleting any bookmarks you have saved for eBay and PayPal.'

As it seems to be not a problem, I'll try what they say.

Thanks again John.

Roger.

Hi John, The browser update down load information is only displayed on the PayPal individuals account pages. I have received a reply fom PayPal and it seems as if they are not aware of the problem. 'Thank you for contacting PayPal regarding errors with Firefox. We are currently unaware of any issue involving Firefox Mr. Norton, currently there is only an issue with Google Chrome. Please try clearing your cache and cookies and deleting any bookmarks you have saved for eBay and PayPal.' As it seems to be not a problem, I'll try what they say. Thanks again John. Roger.