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After making changes in FF options, when I click on OK, the Options window doesn't close, I have to click the "X" to close the window. I uninstalled and reinstalled the latest FF version but it didn't help. Any ideas how to fix it?

Posted

Using Windows 7, Home Premium, Firefox 6.0.2 (but happened on previous versions also)

Using Windows 7, Home Premium, Firefox 6.0.2 (but happened on previous versions also)

Chosen solution

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

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Additional System Details

This happened

Every time Firefox opened

This started when...

I think it started when my printer driver crashed and I couldn't print from webpages, but even after I uninstalled and reinstalled Firefox, the issue remained.

Installed Plug-ins

  • nphpclipbook
  • Google Update
  • Shockwave Flash 10.3 r183
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

More Information

John99 971 solutions 13138 answers

Have a look at

Please post back again after you have read that article and tried to follow its advice.

Have a look at *[[preferences are not saved]] Please post back again after you have read that article and tried to follow its advice.

Question owner

I have read the article. Nothing applies to my case. When I click OK in the Options window, the changes are saved, only the window doesn't close, I have to close it by clicking the "X".

I have read the article. Nothing applies to my case. When I click OK in the Options window, the changes are saved, only the window doesn't close, I have to close it by clicking the "X".
John99 971 solutions 13138 answers

Sorry if that is what happens I do not know the answer. As long as it is making the changes i suppose it is only a minor inconvenience. Maybe someone else will be able to give you an answer.

Sorry if that is what happens I do not know the answer. As long as it is making the changes i suppose it is only a minor inconvenience. Maybe someone else will be able to give you an answer.

Question owner

Thanks John for trying to help anyways. Yes, it is a minor inconvenience only but still there :)

Thanks John for trying to help anyways. Yes, it is a minor inconvenience only but still there :)
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

Chosen Solution

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.com/kb/Safe+Mode

Question owner

Well, thank you, cor-el, starting in Safe Mode removed the problem! Now the long work begins - finding out which add-on is causing it...

Well, thank you, cor-el, starting in Safe Mode removed the problem! Now the long work begins - finding out which add-on is causing it...
John99 971 solutions 13138 answers

Tip disable addons half the list at a time rather than one by one, if you have quite a few. Then try the other half if necessary, and split that or the original in half again.

Tip disable addons half the list at a time rather than one by one, if you have quite a few. Then try the other half if necessary, and split that or the original in half again.

Question owner

I figured it out, it wasn't just one add-on, it was a few causing it.

I figured it out, it wasn't just one add-on, it was a few causing it.
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

Can you tell us which extensions were involved?

It helps others who read this thread.

Can you tell us which extensions were involved? It helps others who read this thread.
John99 971 solutions 13138 answers

What then caused your problems, others may well have the same combination, and a similar problem.

What then caused your problems, others may well have the same combination, and a similar problem.

Question owner

HP Smart Web Printing 4.51, Noia 4 (five themes in one) 1.5.4, and Noia 4 Theme Configurator are the ones that caused problems in my case.

HP Smart Web Printing 4.51, Noia 4 (five themes in one) 1.5.4, and Noia 4 Theme Configurator are the ones that caused problems in my case.
John99 971 solutions 13138 answers

Thanks for the reply.

Thanks for the reply.