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Cannot get my "log in" button to work for online banking. Stopped working about a week ago. Checked Time Warner Cable and the Bank and they said it's on your end. Can you help?

Posted

I have been online banking with TD Bank for years now and have never had a problem getting into the log in. About a week ago when I would click on the log in button, nothing would happen however I can get into every other link on that site. I contacted TD Bank and they said that my account was fine and I was not locked out and there were no security issues. I then called Time Warner and they checked my service and said nothing was wrong with my service and that it sounded like it was from my server since I was going through Firefox, I should call you guys and see if it is the problem.

I have been online banking with TD Bank for years now and have never had a problem getting into the log in. About a week ago when I would click on the log in button, nothing would happen however I can get into every other link on that site. I contacted TD Bank and they said that my account was fine and I was not locked out and there were no security issues. I then called Time Warner and they checked my service and said nothing was wrong with my service and that it sounded like it was from my server since I was going through Firefox, I should call you guys and see if it is the problem.

Additional System Details

Sites Affected

http://www.TDBank.com

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape
  • getplusplusadobe16263
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.0 r45
  • iTunes Detector Plug-in
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60531.0
  • Office Live Update v1.4
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

More Information

The log in button will not respond.

cor-el
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17416 solutions 157360 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Clear the cache and the cookies from sites that cause problems. "Clear the Cache": * Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove Cookies" from sites causing problems: * Tools > Options > Privacy > Cookies: "Show Cookies" ---- Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.com/kb/Safe+Mode

Question owner

YOU GUYS ROCK!!!! I did what you told me to do and everything works fine now!!! Thaks for all your help

YOU GUYS ROCK!!!! I did what you told me to do and everything works fine now!!! Thaks for all your help
cor-el
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  • Moderator
17416 solutions 157360 answers

You're welcome

You're welcome

Question owner

Hey guys, I did what you said and it worked for awhile now I'm having the same problem again. Any suggestions!!! Thanks

Hey guys, I did what you said and it worked for awhile now I'm having the same problem again. Any suggestions!!! Thanks
siouxkk 0 solutions 2 answers

This may not apply but I had a similar problem with my banking site. I had recently changed my Firefox settings to Clear Recent History. Unfortunately this wiped out my online banking cookie every time I exited the browser. The bank kept seeing my computer as a "new computer" forcing me to jump through hoops to verify my logon each time. I changed back to my original setting and haven't had a problem since.

This may not apply but I had a similar problem with my banking site. I had recently changed my Firefox settings to Clear Recent History. Unfortunately this wiped out my online banking cookie every time I exited the browser. The bank kept seeing my computer as a "new computer" forcing me to jump through hoops to verify my logon each time. I changed back to my original setting and haven't had a problem since.

Modified by siouxkk

cor-el
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17416 solutions 157360 answers

Let all cookies expire when you close Firefox.

  • Tools > Options > Privacy > Cookies: "Keep until": "I close Firefox"

Make an Allow exception for the ones that you want to keep.

  • Tools > Options > Privacy > Cookies: "Exceptions"

You can inspect and modify the permissions for the domain in the current tab in "Tools > Page Info > Permissions"

Make sure that you do not use "Clear Recent History" to clear the "Cookies" and the "Site Preferences" (Site Preferences includes the cookie exceptions)

Clearing cookies will remove all specified (selected) cookies including cookies that have an allow exception.

See also:

Let all cookies expire when you close Firefox. * Tools > Options > Privacy > Cookies: "Keep until": "I close Firefox" Make an Allow exception for the ones that you want to keep. * Tools > Options > Privacy > Cookies: "Exceptions" You can inspect and modify the permissions for the domain in the current tab in "Tools > Page Info > Permissions" Make sure that you do not use "Clear Recent History" to clear the "Cookies" and the "Site Preferences" (Site Preferences includes the cookie exceptions) *https://support.mozilla.com/kb/Clear+Recent+History Clearing cookies will remove all specified (selected) cookies including cookies that have an allow exception. See also: * https://support.mozilla.com/kb/Cookies * https://support.mozilla.com/kb/Enabling+and+disabling+cookies

Question owner

How did you do change back to your original setting?

How did you do change back to your original setting?
cor-el
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17416 solutions 157360 answers

Either do not use Clear Recent History to clear data on exit at all or make sure that "Cookies" and the "Site Preferences" are not selected.

See my above post.

Either do not use Clear Recent History to clear data on exit at all or make sure that "Cookies" and the "Site Preferences" are not selected. *https://support.mozilla.com/kb/Clear+Recent+History See my above post.

Question owner

I tried what you told me to do and it still isn't working. Help!!

I tried what you told me to do and it still isn't working. Help!!
cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157360 answers

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

If clearing the cookies doesn't help then it is possible that the file <i>cookies.sqlite</i> that stores the cookies is corrupted. Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete <b>cookies.sqlite-journal</b> and <b>cookies.txt</b>, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted. * http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

can you please give me step by step directions on how to do this? Thanks!!!

can you please give me step by step directions on how to do this? Thanks!!!
cor-el
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17416 solutions 157360 answers

You can access the Firefox Profile Folder via this button:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

See also:

You can access the Firefox Profile Folder via this button: *Help > Troubleshooting Information > Profile Directory: Open Containing Folder See also: * http://kb.mozillazine.org/Cookies#Removing_cookies

Question owner

when I put my cursor over the log in link this is what it says at the lower left hand corner. javascript:onlinebankingredirectO;

what does this mean and can I fix this issue. Thank you.

when I put my cursor over the log in link this is what it says at the lower left hand corner. javascript:onlinebankingredirectO; what does this mean and can I fix this issue. Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157360 answers

Clicking that button requires JavaScript to work.

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Clicking that button requires JavaScript to work. *https://support.mozilla.com/kb/JavaScript Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.com/kb/Safe+Mode