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When I click on Help/About Firefox it shows that I'm up to date and using FF 6.0.2 - but when I try to access Google Plus it states that I'm using FF 3.6 - ??

Posted

It happens when playing certain games on Facebook, when I attempt to join Google Plus, and when I attempt to add FF plug-ins.

It happens when playing certain games on Facebook, when I attempt to join Google Plus, and when I attempt to add FF plug-ins.

Chosen solution

The info on the right margin is from when you started the question, and is static information. To see the current User Agent String the easiest thing is to use

Or do a web search for sites that will display your User Agent String

I suspect that the fastbrowser search, although it may have a website also includes installation of software on your computer, make sure you ask the ISP about that. I have now found http://www.fastbrowsersearch.com/ which could be the search site you use, and apparently includes an uninstall option and help information.

It appears I may have been incorrect in implying the problem is caused by malware. Who is your ISP by the way?

Note also Firefox itself may provide some limited but useful security in searching and using the web see

Read this answer in context 0

Additional System Details

This happened

A few times a week

This started when...

I upgraded to FF 6.0.2

Installed Plug-ins

  • Cooliris embedded in a tab
  • Office Plugin for Netscape Navigator
  • 1.7.0069.3
  • Adobe PDF Plug-In For Firefox and Netscape
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Shockwave Flash 10.3 r183
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60531.0
  • npapicomadapter
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 (.NET CLR 3.5.30729) FBSMTWB

More Information

John99 971 solutions 13138 answers

Something has changed your user agent string. At one time some software extensions did that , but I thought it no longer occurred. Are you using a version of firefox downloaded or installed from someone other than Mozilla ?

Your user agent string as shown aside in more system details ... is shown as

User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3)  Gecko/20090824 Firefox/3.5.3 (.NET CLR 3.5.30729) FBSMTWB

Otherwise some software, possibly a toolbar, or even malware has changed this. Your browser is appearing to other to be Firefox 3.5 not Firefox 6.

(note also similar question /questions/877781#answer-249292 )

Something has changed your user agent string. At one time some software extensions did that , but I thought it no longer occurred. Are you using a version of firefox downloaded or installed from someone other than Mozilla ? Your user agent string as shown aside in ''more system details ...'' is shown as User Agent Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 (.NET CLR 3.5.30729) FBSMTWB Otherwise some software, possibly a toolbar, or even malware has changed this. Your browser is appearing to other to be Firefox 3.5 not Firefox 6. (note also similar question [/questions/877781#answer-249292] )

Modified by John99

Question owner

I only download from the FF site. Though I was using a cyberdefender program for a while - might be the culprit.

So, how do I change it back?

I only download from the FF site. Though I was using a cyberdefender program for a while - might be the culprit. So, how do I change it back?
finitarry 251 solutions 3421 answers

Are you using User Agent Switcher (an extension)? Do you have a setting in about:config called "general.useragent.override" with the Firefox 3.6.3 version setting?

Are you using User Agent Switcher (an extension)? Do you have a setting in about:config called "general.useragent.override" with the Firefox 3.6.3 version setting?

Question owner

Not that I know of. Will check if I can figure out where I'm supposed to look.

Not that I know of. Will check if I can figure out where I'm supposed to look.

Question owner

I typed in about:config, then when in the config, I typed "general.useragent.override" and nothing came up.

I typed in about:config, then when in the config, I typed "general.useragent.override" and nothing came up.
John99 971 solutions 13138 answers

Helpful Reply

Doing a quick web search on "Mozilla FBSMTWB" brings up a few entries relating to Fast Browser Search, which could be a toolbar or malware see for instance:

Possibly software making this sort of change may have more than one name, looks like you need to hunt down anything suspicious looking. You could try changing your User Agent String, but there is a strong possibility changes would be overridden or reversed by whatever the malware/toolbar is.

See

Doing a quick web search on "Mozilla FBSMTWB" brings up a few entries relating to Fast Browser Search, which could be a toolbar or malware see for instance: *''Fast Browser Search won't go away!'' [http://forums.mozillazine.org/viewtopic.php?f=38&t=1430845&sid=94341428abee98980a21a02353d0952f Mozillazine forum] * and our forum questions include [/questions/877580#answer-248982], [/questions/825383#answer-188023], [/questions/781790#answer-135145] * [[Troubleshooting plugins#w_manually-uninstalling-a-plugin]] _ manually uninstalling a plugin <br/> N.B. Some plugins may be removable by using the Operating System Possibly software making this sort of change may have more than one name, looks like you need to hunt down anything suspicious looking. You could try changing your User Agent String, but there is a strong possibility changes would be overridden or reversed by whatever the malware/toolbar is. See * [/kb/Websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser Web sites or add-ons incorrectly report incompatible browser] <br/> an archived article but looks relevant still * http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default

Modified by John99

Question owner

Thank you. Will look into it. I know that Fast Browser Search is provided by my ISP. Never wanted it and hate when it comes up if I search via the URL bar.

Will talk to my ISP and see if I can get help from them.

--Update --

Removed the FBS from both FF and IE8.

Am able to use the web apps now as well as login to Google Plus- but here on FF Help on the right margin under System Info it still reports FF 3.5.

Uh??

Thank you. Will look into it. I know that Fast Browser Search is provided by my ISP. Never wanted it and hate when it comes up if I search via the URL bar. Will talk to my ISP and see if I can get help from them. --Update -- Removed the FBS from both FF and IE8. Am able to use the web apps now as well as login to Google Plus- but here on FF Help on the right margin under System Info it still reports FF 3.5. Uh??

Modified by nxnwest

John99 971 solutions 13138 answers

Chosen Solution

The info on the right margin is from when you started the question, and is static information. To see the current User Agent String the easiest thing is to use

Or do a web search for sites that will display your User Agent String

I suspect that the fastbrowser search, although it may have a website also includes installation of software on your computer, make sure you ask the ISP about that. I have now found http://www.fastbrowsersearch.com/ which could be the search site you use, and apparently includes an uninstall option and help information.

It appears I may have been incorrect in implying the problem is caused by malware. Who is your ISP by the way?

Note also Firefox itself may provide some limited but useful security in searching and using the web see

The info on the right margin is from when you started the question, and is static information. To see the current User Agent String the easiest thing is to use * Firefox Button -> Help -> Troubleshooting Information * see also ** [[Using the Troubleshooting Information page]] **http://kb.mozillazine.org/Troubleshooting_Information_report Or do a web search for sites that will display your User Agent String I suspect that the fastbrowser search, although it may have a website also includes installation of software on your computer, make sure you ask the ISP about that. I have now found http://www.fastbrowsersearch.com/ which could be the search site you use, and apparently includes an uninstall option and [http://help.fastbrowsersearch.com/ help] information. It appears I may have been incorrect in implying the problem is caused by malware. Who is your ISP by the way? Note also Firefox itself may provide some limited but useful security in searching and using the web see * http://www.mozilla.org/en-US/firefox/phishing-protection/ <br/> which explains this, and how to on the protection by using ** http://www.mozilla.org/en-US/firefox/phishing-protection/ ** although you are now likely to access the option from the firefox button see [[Options window - Security panel]]

Question owner

ISP is shaw.ca . Also noted last night that my IE8 is supplied by ISP - hm - think that happened when I downloaded the upgraded AV program from them.

Help/Troubleshooting Information shows FF 6.0.2 with User Agent info of: Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

Am going to try to replace the IE8 today and see if that helps.

ISP is shaw.ca . Also noted last night that my IE8 is supplied by ISP - hm - think that happened when I downloaded the upgraded AV program from them. Help/Troubleshooting Information shows FF 6.0.2 with User Agent info of: Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2 Am going to try to replace the IE8 today and see if that helps.
John99 971 solutions 13138 answers

Hi Nxwest,
Glad you seem to be making progress, post back again if you still have problems.

Hi Nxwest, <br/>Glad you seem to be making progress, post back again if you still have problems.