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Why does 6.0.2 crash on 2 laptops & one desktop if let open for a couple hours? I've never had this problem before

Posted

I've had nothing but trouble with 6.02 Firefox. On my 3 machines, 2 laptops and a desktop if I leave Firefox open, not being used it will lock up - 'non-responsive' after an hour or so. Every time.

I've had nothing but trouble with 6.02 Firefox. On my 3 machines, 2 laptops and a desktop if I leave Firefox open, not being used it will lock up - 'non-responsive' after an hour or so. Every time.

Additional System Details

Installed Plug-ins

  • Macromedia Shockwave for Director Netscape plug-in, version 10.1
  • Adobe ESD Version Manager 2.0
  • 6.0.12.1212
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • Shockwave Flash 10.3 r183
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • 4.0.60531.0
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

More Information

Application Basics
Name
Firefox
Version
6.0.2
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AVG Safe Search
10.0.0.1410
true
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
Broadband Speed Test and Diagnostics
1.2.5
true
speedtest@gotomyhelp.com
Download Statusbar
0.9.8
true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
DownloadHelper
4.9.5
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Flashblock
1.5.15.1
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
Java Quick Starter
1.0
true
jqs@sun.com
Google Web Accelerator
1.0.93.116
false
web-accelerator@google.com
Java Console
6.0.20
false
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.21
false
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Java Console
6.0.22
false
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Noia 2.0 eXtreme OPT
3.76
false
noia2_option@kk.noia
Personas
1.6.2
false
personas@christopher.beard
Personas Rotator
2.4
false
{6e73f6b7-b9ab-44b8-b744-6393e3c2e351}
Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://annarbor.com/
browser.startup.homepage_override.buildID
20110902133214
browser.startup.homepage_override.mstone
rv:6.0.2
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
dom.disable_window_flip
false
dom.disable_window_open_feature.status
false
dom.max_script_run_time
1800
extensions.lastAppVersion
6.0.2
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
network.cookie.prefsMigrated
true
network.protocol-handler.warn-external.telnet
false
places.database.lastMaintenance
1316304758
places.history.expiration.transient_current_max_pages
26474
places.last_vacuum
1297476080
print.print_printer
\\PREFERRE-6C5F33\HP LaserJet P1006
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_bgcolor
false
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_bgimages
false
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_command
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_downloadfonts
true
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_edge_bottom
0
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_edge_left
0
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_edge_right
0
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_edge_top
0
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_evenpages
true
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_footercenter
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_footerleft
&PT
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_footerright
&D
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_headercenter
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_headerleft
&T
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_headerright
&U
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_in_color
true
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_margin_bottom
0.5
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_margin_left
0.5
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_margin_right
0.5
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_margin_top
0.5
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_oddpages
true
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_orientation
1
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_page_delay
50
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_pagedelay
500
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_paper_data
1
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_paper_height
11.00
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_paper_size_type
0
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_paper_size_unit
0
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_paper_width
8.50
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_reversed
false
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_scaling
0.70
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_shrink_to_fit
true
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_to_file
false
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_unwriteable_margin_bottom
0
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_unwriteable_margin_left
0
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_unwriteable_margin_right
0
print.printer_\\PREFERRE-6C5F33\HP_LaserJet_P1006.print_unwriteable_margin_top
0
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_bgcolor
false
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_bgimages
false
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_command
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_downloadfonts
true
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_evenpages
true
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_footercenter
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_footerleft
&PT
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_footerright
&D
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_headercenter
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_headerleft
&T
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_headerright
&U
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_in_color
true
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_margin_bottom
0.5
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_margin_left
0.5
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_margin_right
0.5
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_margin_top
0.5
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_oddpages
true
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_orientation
0
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_pagedelay
500
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_paper_data
1
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_paper_height
11.00
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_paper_size
2424947
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_paper_size_type
0
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_paper_size_unit
0
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_paper_width
8.50
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_reversed
false
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_scaling
0.70
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_shrink_to_fit
true
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000.print_to_file
false
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_bgcolor
false
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_bgimages
false
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_command
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_downloadfonts
true
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_evenpages
true
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_footercenter
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_footerleft
&PT
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_footerright
&D
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_headercenter
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_headerleft
&T
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_headerright
&U
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_in_color
true
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_margin_bottom
0.5
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_margin_left
0.5
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_margin_right
0.5
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_margin_top
0.5
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_oddpages
true
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_orientation
0
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_pagedelay
500
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_paper_data
1
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_paper_height
11.00
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_paper_size
2424947
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_paper_size_type
0
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_paper_size_unit
0
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_paper_width
8.50
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_printer
\\PREFERRE-6C5F33\hp LaserJet 1000 (Copy 1)
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_reversed
false
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_scaling
1.00
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_shrink_to_fit
true
print.printer_\\PREFERRE-6C5F33\hp_LaserJet_1000_(Copy_1).print_to_file
false
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_bgcolor
false
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_bgimages
false
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_command
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_downloadfonts
true
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_edge_bottom
0
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_edge_left
0
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_edge_right
0
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_edge_top
0
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_evenpages
true
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_footercenter
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_footerleft
&PT
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_footerright
&D
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_headercenter
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_headerleft
&T
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_headerright
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print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_in_color
true
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_margin_bottom
0.5
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_margin_left
0.5
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_margin_right
0.5
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_margin_top
0.5
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_oddpages
true
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_orientation
1
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_page_delay
50
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_pagedelay
500
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_paper_data
1
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_paper_height
11.00
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_paper_size
2424947
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_paper_size_type
0
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_paper_size_unit
0
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_paper_width
8.50
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_reversed
false
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_scaling
0.70
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_shrink_to_fit
true
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_to_file
false
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_unwriteable_margin_bottom
0
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_unwriteable_margin_left
0
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_unwriteable_margin_right
0
print.printer_\\PREFERRE-6C5F33\hp_photosmart_7200_series.print_unwriteable_margin_top
0
print.printer_hp_photosmart_7200_series.print_bgcolor
false
print.printer_hp_photosmart_7200_series.print_bgimages
false
print.printer_hp_photosmart_7200_series.print_command
print.printer_hp_photosmart_7200_series.print_downloadfonts
true
print.printer_hp_photosmart_7200_series.print_evenpages
true
print.printer_hp_photosmart_7200_series.print_footercenter
print.printer_hp_photosmart_7200_series.print_footerleft
&PT
print.printer_hp_photosmart_7200_series.print_footerright
&D
print.printer_hp_photosmart_7200_series.print_headercenter
print.printer_hp_photosmart_7200_series.print_headerleft
&T
print.printer_hp_photosmart_7200_series.print_headerright
&U
print.printer_hp_photosmart_7200_series.print_in_color
true
print.printer_hp_photosmart_7200_series.print_margin_bottom
0.5
print.printer_hp_photosmart_7200_series.print_margin_left
0.5
print.printer_hp_photosmart_7200_series.print_margin_right
0.5
print.printer_hp_photosmart_7200_series.print_margin_top
0.5
print.printer_hp_photosmart_7200_series.print_oddpages
true
print.printer_hp_photosmart_7200_series.print_orientation
0
print.printer_hp_photosmart_7200_series.print_pagedelay
500
print.printer_hp_photosmart_7200_series.print_paper_data
1
print.printer_hp_photosmart_7200_series.print_paper_height
11.00
print.printer_hp_photosmart_7200_series.print_paper_size
2424947
print.printer_hp_photosmart_7200_series.print_paper_size_type
0
print.printer_hp_photosmart_7200_series.print_paper_size_unit
0
print.printer_hp_photosmart_7200_series.print_paper_width
8.50
print.printer_hp_photosmart_7200_series.print_printer
hp photosmart 7200 series
print.printer_hp_photosmart_7200_series.print_reversed
false
print.printer_hp_photosmart_7200_series.print_scaling
0.70
print.printer_hp_photosmart_7200_series.print_shrink_to_fit
true
print.printer_hp_photosmart_7200_series.print_to_file
false
privacy.sanitize.migrateFx3Prefs
true
security.OCSP.URL
security.OCSP.signingCA
Builtin Object Token:IPS CLASE1 root
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) 82852/82855 GM/GME Graphics Controller
Vendor ID
8086
Device ID
3582
Adapter RAM
Unknown
Adapter Drivers
ialmrnt5
Driver Version
6.14.10.3762
Driver Date
2-10-2004
WebGL Renderer
false
GPU Accelerated Windows
0/1

the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40088 answers

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash Type '''about:crashes''' in the URL bar and hit Enter. <br /> Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.
cor-el
  • Top 10 Contributor
  • Moderator
17422 solutions 157430 answers
See also: *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.com/kb/Firefox+crashes

Question owner

From what I have been reading, I think I should ask why firefox 6 is always 'hanging' instead of crashing. Thanks for your help

From what I have been reading, I think I should ask why firefox 6 is always 'hanging' instead of crashing. Thanks for your help
cor-el
  • Top 10 Contributor
  • Moderator
17422 solutions 157430 answers

So there aren't any crash reports visible on the about:crashes page?

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

So there aren't any crash reports visible on the about:crashes page? Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.com/kb/Safe+Mode *https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Question owner

I didn't find crash reports on the one laptop I had used previously-maybe it doesn't hang up. But this desktop has tons of crash reports. This computer has Kaspersky and the 2 laptops have AVG which just uses Windows Firewall. When Kaspersky expires, I'm going to change to AVG.

Somewhere I read a report saying the video card needed upgrading to 10.6 on the desktop ATI. I don't how that would apply to built in video on laptops

Here is one crash report:

Signature	pr_FindSymbolInLib
UUID	9062c328-9656-437f-8109-3942c2110920
Date Processed	2011-09-20 09:32:18.614302
Process Type	plugin Version: Filename: npmozax.dll
Uptime	0
Install Age	1.3 weeks since version was first installed.
Install Time	2011-09-10 13:34:09
Product	Firefox
Version	6.0.2
Build ID	20110902133214
Release Channel	release
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	AuthenticAMD family 15 model 12 stepping 0
Crash Reason	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address	0xc
User Comments	
App Notes 	AdapterVendorID: 1002, AdapterDeviceID: 95c6, AdapterDriverVersion: 8.620.0.0
D3D10 Layers? D3D10 Layers-
D3D9 Layers? D3D9 Layers-
Processor Notes 	Priority Job
EMCheckCompatibility	True
Winsock LSP	
Adapter Vendor ID	
Adapter Device ID	
Bugzilla - Report this Crash
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    70543 RESOLVED FIXED N601 Mac #8 [@ pr_FindSymbolInLib]

Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	nspr4.dll 	pr_FindSymbolInLib 	nsprpub/pr/src/linking/prlink.c:1100
1 	nspr4.dll 	PR_FindSymbol 	nsprpub/pr/src/linking/prlink.c:1242
2 	nspr4.dll 	PR_FindFunctionSymbol 	nsprpub/pr/src/linking/prlink.c:1258
3 	xul.dll 	mozilla::plugins::PluginModuleChild::Init 	dom/plugins/ipc/PluginModuleChild.cpp:242
4 	xul.dll 	mozilla::plugins::PluginProcessChild::Init 	dom/plugins/ipc/PluginProcessChild.cpp:163
5 	xul.dll 	XRE_InitChildProcess 	toolkit/xre/nsEmbedFunctions.cpp:504
6 	plugin-container.exe 	wmain 	toolkit/xre/nsWindowsWMain.cpp:106
7 	plugin-container.exe 	__tmainCRTStartup 	obj-firefox/memory/jemalloc/crtsrc/crtexe.c:591
8 	kernel32.dll 	BaseProcessStart 

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I didn't find crash reports on the one laptop I had used previously-maybe it doesn't hang up. But this desktop has tons of crash reports. This computer has Kaspersky and the 2 laptops have AVG which just uses Windows Firewall. When Kaspersky expires, I'm going to change to AVG. Somewhere I read a report saying the video card needed upgrading to 10.6 on the desktop ATI. I don't how that would apply to built in video on laptops Here is one crash report: *https://crash-stats.mozilla.com/report/index/9062c328-9656-437f-8109-3942c2110920 <pre><nowiki>Signature pr_FindSymbolInLib UUID 9062c328-9656-437f-8109-3942c2110920 Date Processed 2011-09-20 09:32:18.614302 Process Type plugin Version: Filename: npmozax.dll Uptime 0 Install Age 1.3 weeks since version was first installed. Install Time 2011-09-10 13:34:09 Product Firefox Version 6.0.2 Build ID 20110902133214 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info AuthenticAMD family 15 model 12 stepping 0 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xc User Comments App Notes AdapterVendorID: 1002, AdapterDeviceID: 95c6, AdapterDriverVersion: 8.620.0.0 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- Processor Notes Priority Job EMCheckCompatibility True Winsock LSP Adapter Vendor ID Adapter Device ID Bugzilla - Report this Crash Related Bugs 70543 RESOLVED FIXED N601 Mac #8 [@ pr_FindSymbolInLib] Crashing Thread Frame Module Signature [Expand] Source 0 nspr4.dll pr_FindSymbolInLib nsprpub/pr/src/linking/prlink.c:1100 1 nspr4.dll PR_FindSymbol nsprpub/pr/src/linking/prlink.c:1242 2 nspr4.dll PR_FindFunctionSymbol nsprpub/pr/src/linking/prlink.c:1258 3 xul.dll mozilla::plugins::PluginModuleChild::Init dom/plugins/ipc/PluginModuleChild.cpp:242 4 xul.dll mozilla::plugins::PluginProcessChild::Init dom/plugins/ipc/PluginProcessChild.cpp:163 5 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp:504 6 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp:106 7 plugin-container.exe __tmainCRTStartup obj-firefox/memory/jemalloc/crtsrc/crtexe.c:591 8 kernel32.dll BaseProcessStart </nowiki></pre> Show/hide other threads

Modified by cor-el

Question owner

The one laptop that didn't hangup is XP home whereas the other laptop and desktop are XP Pro.

The one laptop that didn't hangup is XP home whereas the other laptop and desktop are XP Pro.

Modified by Argonaut

cor-el
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17422 solutions 157430 answers

@Argonaut

That looks like a problem with the Mozilla ActiveX plugin:

  • Process Type plugin Version: Filename: npmozax.dll

The Mozilla ActiveX plugin is not compatible with Firefox 2 versions and later and you should remove it.
For instructions on how to remove the Mozilla ActiveX plugin see:

@<b>Argonaut</b> That looks like a problem with the Mozilla ActiveX plugin: *Process Type plugin Version: Filename: npmozax.dll The Mozilla ActiveX plugin is not compatible with Firefox 2 versions and later and you should remove it.<br /> For instructions on how to remove the Mozilla ActiveX plugin see: * http://kb.mozillazine.org/ActiveX

Question owner

Thanks I'll try that after work although I have had versions 3-5 with no problems.

Thanks I'll try that after work although I have had versions 3-5 with no problems.

Question owner

@cor-el

You might be onto something. The 2 computers with firefox that hangs have the activeX plugin installed. The one laptop with no hanging, didn't have activeX.

On the 2 troublesome machines, I disabled the active x in firefox. I'll remove them later when I have time. Thanks again.

@cor-el You might be onto something. The 2 computers with firefox that hangs have the activeX plugin installed. The one laptop with no hanging, didn't have activeX. On the 2 troublesome machines, I disabled the active x in firefox. I'll remove them later when I have time. Thanks again.
cor-el
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You're welcome

You're welcome