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bug 278860

Posted

It has taken me twelve hours to find the name of my problem. I am a layperson. I have tried to close out all ff processes, but can't, because they don't appear. I am using ff now because I created a new profile, which works (but for some reason, when it was created, it appeared as an earlier version of ff). My problems began when my computer crashed, and I couldn't run ff, so I used explorer to figure out how to fix the situation, and learned about creating other profiles. I have no way of accessing my old profile, because when I click on it, it is in use. When I open where it should be in the folder location, it used to say 'empty', but now I can see my new profile. I can't rename my old profile, as suggested in the bug 278860 bugzilla string, because I can't access it. This is so frustrating, because I need some of my bookmarks (and will from now on download them more often). Please help: I have invested a lot of time in trying to fix this on my own. I run windows 7, have the latest ff, and have plugins like adobe and java etc - all the basics.

It has taken me twelve hours to find the name of my problem. I am a layperson. I have tried to close out all ff processes, but can't, because they don't appear. I am using ff now because I created a new profile, which works (but for some reason, when it was created, it appeared as an earlier version of ff). My problems began when my computer crashed, and I couldn't run ff, so I used explorer to figure out how to fix the situation, and learned about creating other profiles. I have no way of accessing my old profile, because when I click on it, it is in use. When I open where it should be in the folder location, it used to say 'empty', but now I can see my new profile. I can't rename my old profile, as suggested in the bug 278860 bugzilla string, because I can't access it. This is so frustrating, because I need some of my bookmarks (and will from now on download them more often). Please help: I have invested a lot of time in trying to fix this on my own. I run windows 7, have the latest ff, and have plugins like adobe and java etc - all the basics.

Chosen solution

Just to clarify, i think you resolved your problem as you mentioned in your previous reply:

Since I back my computer up regularly, I remembered to look for the profile in the backup, which I found - so I was able to restore the bookmarks I wanted from a relatively recent date.

So is it resolved or not yet ??

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More Information

cor-el
  • Top 10 Contributor
  • Moderator
17482 solutions 158000 answers
See: * http://kb.mozillazine.org/Profile_in_use * http://kb.mozillazine.org/Recovering_a_missing_profile

Question owner

I already tried the Profile in use link last night, and couldn't do an unlock, as there were no folders of which one would be the unlock option. The ini looks fine: at least I had that notebook file with the details as should be. There may be a problem with my windows access rights, but I went into "view" and unhid folders etc, to no avail. Secondly: I had not seen the "recovering missing profile" link, and just tried it: but the missing folder, while appearing in ff profile manager, does not appear when I go through the motions of recovery. The only visible folders belong to my new profile. I might add that from the beginning of this problem, I saw that my old profile folder was named "default", if that is of any relevance. Please help, and thank you.

I already tried the Profile in use link last night, and couldn't do an unlock, as there were no folders of which one would be the unlock option. The ini looks fine: at least I had that notebook file with the details as should be. There may be a problem with my windows access rights, but I went into "view" and unhid folders etc, to no avail. Secondly: I had not seen the "recovering missing profile" link, and just tried it: but the missing folder, while appearing in ff profile manager, does not appear when I go through the motions of recovery. The only visible folders belong to my new profile. I might add that from the beginning of this problem, I saw that my old profile folder was named "default", if that is of any relevance. Please help, and thank you.

Question owner

I realised that by hovering my mouse over the old profile that I could see its location. So I typed in the location, but Windows says it cannot find the file. Does this mean that my old profile is deleted? And if so, why does profile manager still think it's there? From time to time, I try opening ff via the old profile, but I am still getting the same message, that it's in use.

I realised that by hovering my mouse over the old profile that I could see its location. So I typed in the location, but Windows says it cannot find the file. Does this mean that my old profile is deleted? And if so, why does profile manager still think it's there? From time to time, I try opening ff via the old profile, but I am still getting the same message, that it's in use.

Question owner

Firstly, thanks so much to cor-el for replying, I read on another string that you do so voluntarily! It seems I was one of the rare victims of when ff deletes the profile, for it was nowhere to be found. So, since I back my computer up regularly, I remembered to look for the profile in the backup, which I found - so I was able to restore the bookmarks I wanted from a relatively recent date. Let it be known that profiles can be deleted: it would be great if we could be reminded to backup our bookmarks by ff.

Firstly, thanks so much to cor-el for replying, I read on another string that you do so voluntarily! It seems I was one of the rare victims of when ff deletes the profile, for it was nowhere to be found. So, since I back my computer up regularly, I remembered to look for the profile in the backup, which I found - so I was able to restore the bookmarks I wanted from a relatively recent date. Let it be known that profiles can be deleted: it would be great if we could be reminded to backup our bookmarks by ff.
Hasan 469 solutions 5600 answers

Firefox automatically makes a Backup of your Bookmarks periodically.

-> Backing up and Restoring Bookmarks

-> Recovering important data from an old profile

Check and tell if its working.

Firefox automatically makes a Backup of your Bookmarks periodically. -> Backing up and Restoring Bookmarks * https://support.mozilla.com/en-US/kb/Backing%20up%20and%20restoring%20bookmarks -> Recovering important data from an old profile * https://support.mozilla.com/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile Check and tell if its working.

Question owner

Thanks mha007 for responding, but I'd already tried the recovering link, and since I couldn't open my original profile (since I kept getting the "in use" message) I could not follow through with the backing up and restoring link advice. This is why I am pretty sure the profile was deleted (especially since I had no problem accessing it in its appropriate folder from my backup usb). Since I am a bit obsessed by this problem now, I keep reading, and wonder if my crash was caused by FF6 update/java console problems.

Thanks mha007 for responding, but I'd already tried the recovering link, and since I couldn't open my original profile (since I kept getting the "in use" message) I could not follow through with the backing up and restoring link advice. This is why I am pretty sure the profile was deleted (especially since I had no problem accessing it in its appropriate folder from my backup usb). Since I am a bit obsessed by this problem now, I keep reading, and wonder if my crash was caused by FF6 update/java console problems.
Hasan 469 solutions 5600 answers

Chosen Solution

Just to clarify, i think you resolved your problem as you mentioned in your previous reply:

Since I back my computer up regularly, I remembered to look for the profile in the backup, which I found - so I was able to restore the bookmarks I wanted from a relatively recent date.

So is it resolved or not yet ??

Just to clarify, i think you resolved your problem as you mentioned in your previous reply: ''Since I back my computer up regularly, I remembered to look for the profile in the backup, which I found - so I was able to restore the bookmarks I wanted from a relatively recent date.'' So is it resolved or not yet ??

Question owner

Sorry about lack of clarification: my problems are resolved - but the ff problem isn't: I was never able to stop ff from running invisibly in the background, and stopping the old profile from being "in use". Should I delete the old profile now that I have all I need on the new one? Or does it not matter? Thank you, mha007!

Sorry about lack of clarification: ''my'' problems are resolved - but the ff problem isn't: I was never able to stop ff from running invisibly in the background, and stopping the old profile from being "in use". Should I delete the old profile now that I have all I need on the new one? Or does it not matter? Thank you, mha007!
Hasan 469 solutions 5600 answers

You can delete the old profile if you want to. It doesn't matter though. However, maybe you should still keep that Backup from where you restored your old profile's data. Who knows, it might come in handy again :-p


How do I avoid crashes?

You can delete the old profile if you want to. It doesn't matter though. However, maybe you should still keep that Backup from where you restored your old profile's data. Who knows, it might come in handy again :-p ----------------------------------------------------------------------------------- How do I avoid crashes? * https://support.mozilla.com/en-US/kb/avoid-crashes

Modified by Hasan

Question owner

OK, thanks so much mha007, and cheers!

OK, thanks so much mha007, and cheers!
Hasan 469 solutions 5600 answers

Glad to hear it

Glad to hear it

Modified by Hasan

Question owner

Understood, and done. Thanks again.

Understood, and done. Thanks again.