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Firefox 6.0 Flash plugin update will only install 50% of update. Then says I must close firefox. I close it and it still says it is running and will not update? why?

Posted

I am trying to update my flash player plugin. Since mozilla says it is out of date. I am using firefox version 6.0 on a windows 7 64 bit OS. I follow the adobe normal download and install process.No other applications are running. I go to install the flash update.It initializes then at 50% it says to close mozilla firefox. I close it and it still tells me that mozilla needs to be closed. I go into task manager and mozilla is not running. The flash update will not continue it needs mozilla to close when it is already closed. why? and how do fix this?

I am trying to update my flash player plugin. Since mozilla says it is out of date. I am using firefox version 6.0 on a windows 7 64 bit OS. I follow the adobe normal download and install process.No other applications are running. I go to install the flash update.It initializes then at 50% it says to close mozilla firefox. I close it and it still tells me that mozilla needs to be closed. I go into task manager and mozilla is not running. The flash update will not continue it needs mozilla to close when it is already closed. why? and how do fix this?

Chosen solution

Did you look at the Processes tab of the Task Manager for firefox.exe and plugin-container.exe? You need to kill the firefox process and all the plugin-container processes you find.

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Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.46
  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • Provides additional functionality on Facebook. See our web site for details.
  • Shockwave Flash 10.3 r183
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60531.0
  • Office Live Update v1.5
  • NPWLPG
  • BlackBerry WebSL Browser Plug-In
  • Google Update
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

More Information

the-edmeister
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5192 solutions 38376 answers

Chosen Solution

Did you look at the Processes tab of the Task Manager for firefox.exe and plugin-container.exe? You need to kill the firefox process and all the plugin-container processes you find.

Did you look at the '''Processes''' tab of the Task Manager for '''''firefox.exe''''' and '''plugin-container.exe'''? You need to kill the firefox process and all the plugin-container processes you find.

Modified by the-edmeister

Question owner

Yes originally I ended all firefox processes in task manager. But I still had the same issue. I just retried installing it again and looked for the plugin container.exe process. After ending the firefox process and plugin process this solved the issue. The Flash update did complete. Would be nice in the future if firefox mentioned before doing a plugin updates installation to disable all related tasks and background processes before updating. Thanks for the help.

Yes originally I ended all firefox processes in task manager. But I still had the same issue. I just retried installing it again and looked for the plugin container.exe process. After ending the firefox process and plugin process this solved the issue. The Flash update did complete. Would be nice in the future if firefox mentioned before doing a plugin updates installation to disable all related tasks and background processes before updating. Thanks for the help.