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when I try to update Firefox I get a window saying it can't be loaded because I do not have all the necessary permissions. What does this mean and what do I do?

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when I try to update Firefox I get a window saying it can't be loaded because I do not have all the necessary permissions. What does this mean and what do I do?

when I try to update Firefox I get a window saying it can't be loaded because I do not have all the necessary permissions. What does this mean and what do I do?

Chosen solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

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Additional System Details

This started when...

I tried to move Firefox into the Applications Folder

Installed Plug-ins

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • Shockwave Flash 10.3 r183
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 4.0.50917.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17475 solutions 157940 answers

Chosen Solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version. Download a new copy of the Firefox program and save the DMG file to the desktop * Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html * Trash the current Firefox application to do a clean (re-)install * Install the new version that you have downloaded Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data. * http://kb.mozillazine.org/Profile_folder_-_Firefox