Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I restart my computer, the computer has a message "preparing desktop" and FF and IE load in as if they had just been initially loaded with all my settings erased. No history, bookmarks all gone.

  • No replies
  • 1 has this problem
  • 5 views
more options

Come to think about it, this started happening when I upgraded to FF 6.0. I had a Bob Marley Theme and it was gone which me. So was everything in my bookmarks, all gone. Also, my Chrome browser was eliminated and my IE bookmarks and history all gone to. Also, my entire playlist in iTunes gone. All my pictures gone too. All this happened when I upgraded to FF 6.0. I have restarted my computer several times since this first started happening and now everything is wiped out. Everything just resets as if I just took the computer out of the box to set it up for the first time.