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Firefox crashes

  • 29 replies
  • 21 have this problem
  • 8 views
  • Last reply by lexytiara

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Im not sure why it happened but all of the sudden i cant open firefox all i get is a crash report. I have completely uninstalled it profiles and all and it still wont open. Any help would be appreciated thanx.

All Replies (20)

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Troubleshoot Firefox issues using Safe Mode give this a read. An easy way to open in the safe mode is to hold down the shift key while clicking Firefox.

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Firefox won't even open for me to be able to do these things. I even tried shift and opening it I still get an instant crash report

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Do you have the crash report number.

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Everything I'm reading tells me to do things in firefox such as getting that report number but how am I suppose to do these things when it won't open at all?

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You mentioned a crash report so I thought you had a number.

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If you have submitted one or more crash reports with the crash reporter but cannot open Firefox then you can still get the crash report numbers in .txt file in the submit folder.

Windows 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\

Make sure you can view hidden folders/files. http://kb.mozillazine.org/Show_hidden_files_and_folders

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It's just a pop up that says Mozilla crash reporter and gives me details and says to enter my email and any details and someone will contact me so I just ended up here

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lexytiara, submit and follow through the crash reporter if you have not done so yet and then look for the reports as I mentioned.


DPMR, you can only get the actual crash report number either by about:crashes (if Firefox comes up) or in a .txt file.

Modified by James

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Thanks James

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I have submitted several with no reply but the most recent says crash number is bp-fc8fd6d1-196d-4adf-88db-2080d2110906

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Sorry lexytiara I have to give up tonight, I can't find my link to Breakpad and I am to tired to look anymore. I'll be back tomorrow.

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Your crash report is https://crash-stats.mozilla.com/report/index/fc8fd6d1-196d-4adf-88db-2080d2110906

Which leads to a couple of bugs for reading. It may be possible the crashes is caused by a trojan malware on your system due to something that was changed in 6.0. It was fixed in 7.0 however the trojan if the cause would still be there. https://bugzilla.mozilla.org/show_bug.cgi?id=670542 https://bugzilla.mozilla.org/show_bug.cgi?id=680418

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I have norton as well as malware remover and cccleaner which I do often I'll check all these links and see what I can do thankyou for your help

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Alright i ran a 9 hour malware scan and only found two trojans which i deleted. Firefox still doesnt work those posts didnt tell me much so im confused as to what else i could do :( i hate using explorer

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Can you start in Troubleshoot Firefox issues using Safe Mode now.

If not try opening Profile Manager.

 Here is a how to. https://support.mozilla.com/en-US/kb/Managing-profiles

Try this to start Firefox using Profile Manager. Windows 7 and Vista: In the Search box at the bottom left of the Windows Start menu, type: firefox.exe -ProfileManager

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Uninstall Firefox from your computer, keeping in mind to delete everything, even the profile. Then download again Firefox and start a fresh install of the software.

Modified by Knot

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I have done a complete reinstall I'll do the other and see how it goes

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I did get into the profile manager just shows default i set up a new profile and it still crashes

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new update firefox opened when i did it through the start menu and type firefox.exe it opens than crashes than i tried it again and it crashed without opening :(

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