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Flash not loading. I have downloaded the new Flash version. However, it does not work with Firefox. I keep being asked to download the new Flash version. I have no problems with IE, Chrome or Safari. What to do?

Posted

I have repeatedly installed the new Flash player. However, when using Firefox I keep being asked by websites (e.g. maps.google.com, etc) to download the new Flash player. I have done so completely and repeatedly and rebooted.

I do NOT have this problem with other browsers.

Chosen solution

There are 2 versions of Adobe Flash; an ActiveX version for IE only and a Plugin version for most other browsers including Firefox. On a Windows system, you should always update both individually. You do not have the Plugin version installed for Firefox; if you did, you would see "Shockwave Flash" in Add-ons > Plugins.

  1. Using Firefox, go to the following direct download link and SAVE the download to your desktop so you can find it later: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. Direct link ActiveX version for IE only: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Read this answer in context 12

Additional System Details

Installed Plug-ins

  • Logitech Device Detection
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:6.0.1) Gecko/20100101 Firefox/6.0.1

More Information

SafeBrowser 550 solutions 2392 answers

Chosen Solution

There are 2 versions of Adobe Flash; an ActiveX version for IE only and a Plugin version for most other browsers including Firefox. On a Windows system, you should always update both individually. You do not have the Plugin version installed for Firefox; if you did, you would see "Shockwave Flash" in Add-ons > Plugins.

  1. Using Firefox, go to the following direct download link and SAVE the download to your desktop so you can find it later: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. Direct link ActiveX version for IE only: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

steveg1 0 solutions 3 answers

Helpful Reply

I tried this and it didn't work. I didn't have this issue until I "upgraded" to the latest and greatest version of Firefox. Is there any way I can go back to a prior version without the problem? I really don't want to use IE.

Flatwalker 0 solutions 1 answers

I cannot watch any news items using Firefox as it says I must download flashplayer. The process of download stops and I get a message saying it can onnly proceed if I close the Firefox browser. My computer also tells me that it is already loaded. This has gone on for days now and I have to go into IE to watch anything.

What is going on. the help pages on Firefox are complicated and not helpful like Yahoo and the like. So can someone kind soul help me please.