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I have updated my Adobe Acrobat plugin three times today but the firefox plugin check says it is out of date, a problem as I repeatedly encounter "The Adobe Acrobat plugin has crashed" when I attempt to download pdfs.

Posted

I am attempting to download pdf's from a library search on JSTOR. I can view the pdf but cannot download them as they say "The Adobe Acrobat plugin has crashed". I have been to the firefox plugin check and have updated Adobe Acrobat three times in the last hour, but it still says my plugin is not up to date. This leads me to believe that this may be the source of my crash errors.

I updated Adobe Flash from the same firefox plugin check page and after one try it now says I am up to date, so my system is obviously accepting these updates.

Help!!!!!

I am attempting to download pdf's from a library search on JSTOR. I can view the pdf but cannot download them as they say "The Adobe Acrobat plugin has crashed". I have been to the firefox plugin check and have updated Adobe Acrobat three times in the last hour, but it still says my plugin is not up to date. This leads me to believe that this may be the source of my crash errors. I updated Adobe Flash from the same firefox plugin check page and after one try it now says I am up to date, so my system is obviously accepting these updates. Help!!!!!

Additional System Details

Installed Plug-ins

  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Shockwave Flash 10.3 r183
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • 4.0.60531.0
  • Bing Bar
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

The Adobe Acrobat plugin has crashed

the-edmeister
  • Moderator
5391 solutions 40019 answers

You have multiple Adobe PDF Plugins installed, and that might be causing your crashing problem. Remove the older version of Adobe through the Windows Control Panel > Add or Remove Programs.

You have multiple Adobe PDF Plugins installed, and that might be causing your crashing problem. Remove the older version of Adobe through the Windows Control Panel > Add or Remove Programs.

Question owner

I checked the control panel and as far as I can tell I only have a single plugin installed, although it is hard to tell as none of them actually calls itself a plugin. What I believe is the newly installed plugin is called Adobe Reader X (10.1.0). I also have Adobe Acrobat 9 standard listed, but I thought Acrobat and Reader were different programs. Anyone?

I checked the control panel and as far as I can tell I only have a single plugin installed, although it is hard to tell as none of them actually calls itself a plugin. What I believe is the newly installed plugin is called Adobe Reader X (10.1.0). I also have Adobe Acrobat 9 standard listed, but I thought Acrobat and Reader were different programs. Anyone?
Hasan 469 solutions 5600 answers

Adobe Acrobat Reader is now widely known as Adobe Reader. You need to Uninstall Adobe Acrobat 9.

go to Control Panel -> Add/Remove Programs

Check and tell if its working.

Adobe Acrobat Reader is now widely known as Adobe Reader. You need to Uninstall Adobe Acrobat 9. go to Control Panel -> Add/Remove Programs Check and tell if its working.

Modified by Hasan

TheHilarious 0 solutions 1 answers

I am having the same problem. I have tried multiple Firefox solutions in resetting downloads (uncorrupted), etc. I also dropped all my Adobe products and re-downloaded them. I can also download pdfs from sites other than jstor.org. What do you think I should do?

I am having the same problem. I have tried multiple Firefox solutions in resetting downloads (uncorrupted), etc. I also dropped all my Adobe products and re-downloaded them. I can also download pdfs from sites other than jstor.org. What do you think I should do?
Hasan 469 solutions 5600 answers

@TheHilarious

Maybe the problem is only on the jstor.org website.

Start Firefox in Safe Mode

Check and tell if its working while you are using Firefox Safe Mode.

Troubleshooting extensions and themes

'''@TheHilarious''' Maybe the problem is only on the jstor.org website. Start Firefox in Safe Mode * http://kb.mozillazine.org/Safe_Mode Check and tell if its working while you are using Firefox Safe Mode. Troubleshooting extensions and themes * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes

Modified by Hasan

tmmullin 0 solutions 2 answers

Helpful Reply

The following solution is useful for people who have the full version of Acrobat 9, but are getting the error message "the Adobe Acrobat plugin has crashed". You probably want the features in the full version of Acrobat, but still need to be able to open PDF files from your Firefox browser.

Go to Tools > Options > Applications. Scroll down and change all of the Adobe Acrobat files to open with Acrobat 9 (or whatever version you have) instead of "Use Adobe Acrobat (in Firefox)". This may not be as handy as having it use Acrobat inside the Firefox browser, but it will still let you open PDF files without having to uninstall the full version of Acrobat. Hope this helps.

The following solution is useful for people who have the full version of Acrobat 9, but are getting the error message "the Adobe Acrobat plugin has crashed". You probably want the features in the full version of Acrobat, but still need to be able to open PDF files from your Firefox browser. Go to Tools > Options > Applications. Scroll down and change all of the Adobe Acrobat files to open with Acrobat 9 (or whatever version you have) instead of "Use Adobe Acrobat (in Firefox)". This may not be as handy as having it use Acrobat inside the Firefox browser, but it will still let you open PDF files without having to uninstall the full version of Acrobat. Hope this helps.

Modified by tmmullin

robert952 0 solutions 2 answers

Looks like the solution is delete Acrobat 9 (or update to Acrobat 10) to prevent crashes between V 9 and Reader 10. However, my company won't let me upgrade to V10 for Acrobat. Therefore deleting Acrobat is not an option. Can I get (and use) Acrobat Reader 9 and resolve crashing issue?

Looks like the solution is delete Acrobat 9 (or update to Acrobat 10) to prevent crashes between V 9 and Reader 10. However, my company won't let me upgrade to V10 for Acrobat. Therefore deleting Acrobat is not an option. Can I get (and use) Acrobat Reader 9 and resolve crashing issue?
robert952 0 solutions 2 answers

Sorry, forgot to add that I did go to Options/Applications and use Reader as the default program... issue still exists.

Sorry, forgot to add that I did go to Options/Applications and use Reader as the default program... issue still exists.
the-edmeister
  • Moderator
5391 solutions 40019 answers

@robert952

Please start your own thread, so the forum software can show us your More system details. The "Owner" of this thread had multiple Adobe Reader plugins for Firefox - maybe that's your problem too?

@robert952 Please start your own thread, so the forum software can show us your '''''More system details'''''. The "Owner" of this thread had multiple Adobe Reader plugins for Firefox - maybe that's your problem too?
tmmullin 0 solutions 2 answers

@robert 952: In Options > Applications, try the option "save file."

@robert 952: In Options > Applications, try the option "save file."

Modified by tmmullin

zhangbob428 0 solutions 1 answers

Helpful Reply

I have the same issue as well and here is how I made mine works: Situation: I have adobe acrabat 9 and adobe reader 10 installaed on my windows xp Firefox crash whenever trying to open pdf file Action: firefox -> tools -> addon -> plugins disable adobe acrabat plugin Tried open pdf with firefox again, it ask which program to use (choose adobe reader instead, you might need browse from program -> adobe to find the exe file) Result: Works fine on my computer and I check the do not show this again

Hope it helps.

I have the same issue as well and here is how I made mine works: Situation: I have adobe acrabat 9 and adobe reader 10 installaed on my windows xp Firefox crash whenever trying to open pdf file Action: firefox -> tools -> addon -> plugins disable adobe acrabat plugin Tried open pdf with firefox again, it ask which program to use (choose adobe reader instead, you might need browse from program -> adobe to find the exe file) Result: Works fine on my computer and I check the do not show this again Hope it helps.

Modified by zhangbob428

gplosker 0 solutions 3 answers

Appreciate input from zhangbob428, and his recommendation does allow me to open PDFs in a separate Adobe window. However, this crash within Firefox is unacceptable. Firefox needs to fix the plugin to allow Adobe Reader X Version 10.1.2 to work within Firefox 9.0.1. I have subscribed to this thread and I'm waiting for authoritative feedback from Firefox once the problem is fixed.

Appreciate input from zhangbob428, and his recommendation does allow me to open PDFs in a separate Adobe window. However, this crash within Firefox is unacceptable. Firefox needs to fix the plugin to allow Adobe Reader X Version 10.1.2 to work within Firefox 9.0.1. I have subscribed to this thread and I'm waiting for authoritative feedback from Firefox once the problem is fixed.
Hasan 469 solutions 5600 answers
Perform the suggestions mentioned in the following articles: * [https://support.mozilla.com/en-US/kb/Template:clearCookiesCache/ Clear Cookies & Cache] * [[Using the Adobe Reader plugin with Firefox]] * [[Opening PDF files within Firefox]] * [[Troubleshooting extensions and themes]] Check and tell if its working.
gplosker 0 solutions 3 answers

Thanks mha007. Did everything you recommend and PDFs open and then crash. I'm back to solution recommended by zhangbob428, which is not really acceptable. Still waiting for Mozilla to provide authoritative solution.

Thanks mha007. Did everything you recommend and PDFs open and then crash. I'm back to solution recommended by zhangbob428, which is not really acceptable. Still waiting for Mozilla to provide authoritative solution.
Hasan 469 solutions 5600 answers
-> [[Troubleshooting plugins]] Check and tell if its working.
the-edmeister
  • Moderator
5391 solutions 40019 answers

"Firefox needs to fix the plugin to allow Adobe Reader X Version 10.1.2 to work ..."

Adobe needs to fix their software, whether the problem is with their plugin for Firefox or the Reader program. Mozilla isn't going to fix software made by a 3rd party, which might not even be legal to do.
http://en.wikipedia.org/wiki/Digital_Millennium_Copyright_Act

''''' "Firefox needs to fix the plugin to allow Adobe Reader X Version 10.1.2 to work ..." ''''' Adobe needs to fix '''''their''''' software, whether the problem is with '''''their plugin''''' for Firefox or the Reader program. Mozilla isn't going to fix software made by a 3rd party, which might not even be legal to do. <br /> http://en.wikipedia.org/wiki/Digital_Millennium_Copyright_Act
gplosker 0 solutions 3 answers

Using Firefox 10.0 and Adobe Acrobat 9 Pro 9.4.0. After reading some help pages on the Adobe site that said to repair the Adobe Reader X installation, I decided to remove Adobe Reader X completely as I also have Adobe Acrobat 9 Pro.

This worked and the PDFs are now opening in Firefox! Settings are as follows:

Add-ons Manager: Adobe Acrobat 9.4.0.195 - enabled

Tools>>Options>>Applications: Adobe Acrobat Document - "Use Adobe Acrobat (in Firefox)"

Using Firefox 10.0 and Adobe Acrobat 9 Pro 9.4.0. After reading some help pages on the Adobe site that said to repair the Adobe Reader X installation, I decided to remove Adobe Reader X completely as I also have Adobe Acrobat 9 Pro. This worked and the PDFs are now opening in Firefox! Settings are as follows: Add-ons Manager: Adobe Acrobat 9.4.0.195 - enabled Tools>>Options>>Applications: Adobe Acrobat Document - "Use Adobe Acrobat (in Firefox)"