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why i cannot load https://webmail.kpnplanet.nl


i can load any web-mail but only not https://webmail.kpnplanet.nl it was always possible but now with release 6 no longer do you have a solution. by the way with google chrome it works fine

Additional System Details

Sites Affected


Installed Plug-ins

  • Google Update
  • Shockwave Flash 10.3 r183
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • DivX Web Player version
  • DivX VOD Helper Plug-in
  • GEPlugin
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.60531.0
  • Office Live Update v1.5
  • wpidetector
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"


  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

knorretje 161 solutions 582 answers

Helpful Reply

Site works fine for me with Firefox 6 and hetnet account. Please make sure that you have cookies enabled, without cookies it won't work.

Hasan 477 solutions 5600 answers

Clear Cookies & Cache

Clear the Network Cache

-> click Firefox button and click Options -> Privacy -> History section -> Firefox will: select "Use Custom Settings for History" -> REMOVE Checkmark from Permanent Private Browsing mode -> place Checkmarks on:

1) Remember my Browsing History 2) Remember Download History 3) Remember Search and Form History 4) Accept Cookies from sites -> click Exceptions... button -> click Remove button for All Websites which have been assigned Block or Allow for Session status -> Now type the addresses of the websites on which you want to Allow Cookies to be stored e.g. login.live.com , mail.live.com , webmail.kpnplanet.nl , login.yahoo.com , mail.google.com , etc. -> click Allow for each, One by One 4a) Accept Third-party Cookies -> Keep Until : select They Expire

-> Remove Checkmark from Clear History when Firefox closes

-> click OK on Options window -> Restart Firefox

Check and tell if its working.