X
Tap here to go to the mobile version of the site.

Support Forum

Firefox freezes when loading

Posted

Since nobody is looking at the old post, I will repost it here and hope that someone will have solution for me.

I tried many things with newest versions with Firefox UX, Aurora and 6 and yet it freezes all the time when loading any page.

Since nobody is looking at the [https://support.mozilla.com/en-US/questions/772825?s=cache&as=s&page=1 old post], I will repost it here and hope that someone will have solution for me. I tried many things with newest versions with Firefox UX, Aurora and 6 and yet it freezes all the time when loading any page.

Additional System Details

This happened

Every time Firefox opened

Installed Plug-ins

  • Octoshape embedded video plugin
  • Google Talk Plugin Video Accelerator version:0.1.44.9
  • Version 2.2.2.0
  • Google Update
  • Unity Player 3.3.0f4
  • Shockwave Flash 10.3 r183
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • Picasa plugin
  • QUAKE LIVE
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.60310.0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • RayV Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

Hasan 469 solutions 5600 answers

-> press CTRL + SHIFT + ESC keys to open Task Manager -> Processes tab -> right-click firefox.exe and click End Process Tree -> close Task Manager

-> Start Firefox in Safe Mode by holding down SHIFT key while starting Firefox

  • As an alternative method, use Win + R key combination and enter one of the following in the Windows Run box:
    • firefox -safe-mode
    • "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode
    • "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode

-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode

Troubleshooting extensions and themes

Clear Cookies & Cache

Clear the Network Cache

Update All your Firefox Plugins

Check and tell if its working.

-> press '''CTRL + SHIFT + ESC''' keys to open Task Manager -> Processes tab -> right-click '''firefox.exe''' and click '''End Process Tree''' -> close Task Manager -> Start Firefox in Safe Mode by holding down SHIFT key while starting Firefox * As an alternative method, use '''Win + R''' key combination and enter one of the following in the Windows Run box: ** firefox -safe-mode ** "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode ** "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode -> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click '''Continue in Safe Mode''' Troubleshooting extensions and themes * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Clear Cookies & Cache * https://support.mozilla.com/en-US/kb/Template:clearCookiesCache Clear the Network Cache * https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache Update All your Firefox Plugins * https://www-trunk.stage.mozilla.com/en-US/plugincheck/ * http://www.mozilla.com/en-US/plugincheck/ ** Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.) Check and tell if its working.

Modified by Hasan

Idris Isiktan 0 solutions 8 answers

I tried this today, and it is working now: Click Firefox > Options > Options > Advanced ... then Uncheck the option "Use hardware acceleration when available"

I tried this today, and it is working now: Click Firefox > Options > Options > Advanced ... then Uncheck the option "Use hardware acceleration when available"

Question owner

@mha007:

None of that helped. I already ran FF in safe mode and updated all plugins, cleared network cache and all the things you mentioned and still even when loading this thread ff freezes before the page even starts loading for good 20 seconds or so.

@mha007: None of that helped. I already ran FF in safe mode and updated all plugins, cleared network cache and all the things you mentioned and still even when loading this thread ff freezes before the page even starts loading for good 20 seconds or so.
Hasan 469 solutions 5600 answers

Helpful Reply

Does the problem occurs when you are using Firefox in Safe Mode ??

Troubleshooting extensions and themes

Does the problem occurs when you are using Firefox in Safe Mode ?? Troubleshooting extensions and themes * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes

Question owner

Yes, it does occur, I've opened this thread in safe mode right now and it froze for like 30 seconds again. Here is the image of the freeze in safe mode opening this url: Image

Yes, it does occur, I've opened this thread in safe mode right now and it froze for like 30 seconds again. Here is the image of the freeze in safe mode opening this url: [http://i.imgur.com/sVVsg.png Image]
Hasan 469 solutions 5600 answers

Helpful Reply

Troubleshooting plugins

Check and tell if its working.

Troubleshooting plugins * https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Check and tell if its working.

Question owner

Same thing. I disabled every single plugin manually and started in safe mode and it froze on "Connecting" spinning wheel (same as from screenshot) and unfroze after long time opening this thread.

Same thing. I disabled every single plugin manually and started in safe mode and it froze on "Connecting" spinning wheel (same as from screenshot) and unfroze after long time opening this thread.

Modified by Frejm

Hasan 469 solutions 5600 answers
Firefox Hangs * http://kb.mozillazine.org/Firefox_hangs * https://support.mozilla.com/en-US/kb/Firefox%20hangs Check and tell if its working.

Modified by Hasan

Question owner

No luck with that one. That was one of the first kb articles that I found when this problem started happening long time ago.

No luck with that one. That was one of the first kb articles that I found when this problem started happening long time ago.
Hasan 469 solutions 5600 answers

Create a New Profile as a test to check if your current profile is causing the problems.

-> Basic Troubleshooting: Make a New Profile

-> If that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile.

-> Recovering important data from an old profile

Check and tell if its working.

Create a New Profile as a test to check if your current profile is causing the problems. -> Basic Troubleshooting: Make a New Profile * https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile -> If that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile. -> Recovering important data from an old profile * https://support.mozilla.com/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile Check and tell if its working.

Question owner

Already tried making new profile - did not help. As I mentioned on the previous thread that I linked.

Already tried making new profile - did not help. As I mentioned on the previous thread that I linked.

Modified by Frejm

Hasan 469 solutions 5600 answers
Make a Backup of your Firefox Profile folder in some other location * http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder Completely Uninstall Firefox * https://support.mozilla.com/en-US/kb/Uninstalling%20Firefox * http://kb.mozillazine.org/Uninstalling_Firefox * SELECT TO REMOVE USER DATA AND SETTINGS Download latest Firefox version from one of these links: * http://www.mozilla.com/en-US/firefox/new/ * http://www.mozilla.com/en-US/firefox/central/ * http://www.mozilla.com/en-US/firefox/fx/ * http://www.mozilla.com/en-US/firefox/all.html Installing Firefox * https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows * http://kb.mozillazine.org/Installing_Firefox Manually Restore the Backed-up Firefox Profile * http://kb.mozillazine.org/Profile_backup#Manually_restore_the_profile Check and tell if its working.

Question owner

No luck. I even didn't backup Profiles folder yet and completely fresh Firefox 6 froze when I started it. Same thing of course when I returned the Profiles, but not that it matters, I can sync all the data back anyway. Here is the freeze from a completely fresh FF 6 install: Image

No luck. I even didn't backup Profiles folder yet and completely fresh Firefox 6 froze when I started it. Same thing of course when I returned the Profiles, but not that it matters, I can sync all the data back anyway. Here is the freeze from a completely fresh FF 6 install: [http://i.imgur.com/kX0ER.png Image]
Hasan 469 solutions 5600 answers

-> press CTRL + SHIFT + ESC keys to open Task Manager -> Processes tab -> right-click firefox.exe and click End Process Tree -> close Task Manager

-> Close Firefox (click Firefox button and click Exit)

-> Start Firefox in Safe Mode by holding down SHIFT key while starting Firefox

  • As an alternative method, use Win + R key combination and enter one of the following in the Windows Run box:
    • firefox -safe-mode
    • "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode
    • "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode

-> Firefox Safe Mode window will appear -> Select All Options and click Make Changes & Restart

Check and tell if its working.

-> press '''CTRL + SHIFT + ESC''' keys to open Task Manager -> Processes tab -> right-click '''firefox.exe''' and click '''End Process Tree''' -> close Task Manager -> Close Firefox (click '''Firefox''' button and click '''Exit''') -> Start Firefox in Safe Mode by holding down SHIFT key while starting Firefox * As an alternative method, use '''Win + R''' key combination and enter one of the following in the Windows Run box: ** firefox -safe-mode ** "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode ** "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode -> Firefox Safe Mode window will appear -> Select All Options and click '''Make Changes & Restart''' Check and tell if its working.

Question owner

Nothing changed. It was frozen for a bit longer now even. Here is the freeze.

Nothing changed. It was frozen for a bit longer now even. Here is the [http://i.imgur.com/Nsrb6.png freeze].
Hasan 469 solutions 5600 answers

Configuring Firewalls

-> Scan Hard Disk for Errors

-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also Close All Web Browsers before Starting to Run Scans.

There are also specialized forums for Malware Removal such as those listed below, where you might be able to get more help:

Check and tell if its working.

Configuring Firewalls * https://support.mozilla.com/en-US/kb/Firewalls -> Scan Hard Disk for Errors * http://www.sevenforums.com/tutorials/433-disk-check.html -> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also Close All Web Browsers before Starting to Run Scans. * Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php * SuperAntispyware - http://www.superantispyware.com/ * Windows Defender Home Page - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx * Spybot Search & Destroy - http://www.safer-networking.org/en/index.html * Ad-Aware Free - http://www.lavasoft.com/products/ad_aware_free.php There are also specialized forums for Malware Removal such as those listed below, where you might be able to get more help: * Bleeping Computer Forums - http://www.bleepingcomputer.com/forums/ * Spyware Warrior Forums - http://www.spywarewarrior.com/index.php * SWI Forums - http://www.spywareinfoforum.com/ Check and tell if its working.

Question owner

- Eset Smart Security 4 firefall fully configured to let Firefox communicate without any limitations allowing all traffic to FF. - Scanned with ESS 4 fully updated, and hard disk scanned for errors without any issues reported in the end. - Spybot S&D scan complete and no threats found, Immunization as well done once again.

Still, freezes occur.

- Eset Smart Security 4 firefall fully configured to let Firefox communicate without any limitations allowing all traffic to FF. - Scanned with ESS 4 fully updated, and hard disk scanned for errors without any issues reported in the end. - Spybot S&D scan complete and no threats found, Immunization as well done once again. Still, freezes occur.
Hasan 469 solutions 5600 answers

I know it will take quite a bit of time but you also need to Scan using the other Security softwares mentioned in my previous reply because each program detects different Malware.

Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Close All Applications(softwares) before Starting to Run Scans.

I know it will take quite a bit of time but you also need to Scan using the other Security softwares mentioned in my previous reply because ''each program detects different Malware''. ''Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Close All Applications(softwares) before Starting to Run Scans. ''

Modified by Hasan

Question owner

I did run fully updated Spybot and ESS4. Now running Kaspersky Internet Security 2012 fully updated as well (uninstalled ESS, installed KiS just for this purpose), and nothing is found on the hard drive so far. Will update if anything is found in the end.

Thing is, I did all this before because I was troubleshooting myself for almost six months now.

I did run fully updated Spybot and ESS4. Now running Kaspersky Internet Security 2012 fully updated as well (uninstalled ESS, installed KiS just for this purpose), and nothing is found on the hard drive so far. Will update if anything is found in the end. Thing is, I did all this before because I was troubleshooting myself for almost six months now.

Question owner

Update on the matter: no threats found with KiS either.

Update on the matter: no threats found with KiS either.