I have had repeated problems signing in--their 1st suggestion was to change my password. That worked for awhile. Then it has started again. Password change had no effect. Can't sign in on their home page but can go to another "free" page, sign in, then go to home page, shows not signed in and then can sometimes sign in again and it will "take." Does not happen with Internet Explorer but that is so slow to use for their site. I have high speed dial-up with Netzero. Ancestry.com has some info about what to do but with their preferred browsers Firefox and Internet Explorer I'm not sure how to proceed since this problem doesn't occur on Internet Explorer. Any help appreciated!