Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

my Yahoo mail is not working correctly and one of my bank sites is not loading correctly

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by cor-el

susanrose58
susanrose58
more options

Yahoo is my home page. When I go to Mail, I can't delete, reply or send a new message. Also when I access one of my bank web sites, it's all out of the correct screen size and I can't log on. When I switch to Internet Explorer, it's all fine.

Yahoo is my home page. When I go to Mail, I can't delete, reply or send a new message. Also when I access one of my bank web sites, it's all out of the correct screen size and I can't log on. When I switch to Internet Explorer, it's all fine.

All Replies (2)

strongwind
strongwind
more options

The bank website problem could be to do with your zoom. To get to normal zoom, hold down the keys: Ctrl+zero. Hopefully that will fix it.

It's probably also worth:

1. Updating to the latest version of Firefox

2. Checking Java is enabled.

To check that Java is enabled:

1. Go to: Tools > Options > Content

2. Make sure that the 'Enable JavaScript' box is ticked

3. Click 'OK'

If this was the answer you were looking for, please click 'Solved' -- Thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).