On Monday September 25th from 10PM EDT - 12AM EDT (2AM UTC - 4AM UTC on September 26th), we will be performing system maintenance on the Firefox Accounts databases for two hours. During the maintenance window, there will be brief periods of a few minutes where users will not be able to login to their accounts. Please try again at a later time.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't install latest Firefox. Says I don't have privileges or something like that

  • 1 reply
  • 6 have this problem
  • 11 views
  • Last reply by cor-el

more options

When I try to update I get a message that I don't have privileges. Also, Firefox has been crashing. I was at Version 4 today, but after I tried to update, I had Version 3.0.

When I try to update I get a message that I don't have privileges. Also, Firefox has been crashing. I was at Version 4 today, but after I tried to update, I had Version 3.0.

All Replies (1)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.