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printer will not print goes to save the file xps documents


Hello, My printer used to work fine but now as I try to print anything it sends me to Save the File as: Save In: My Pictures and has xps documents at the bottom. Can you help me, John

Additional System Details

This happened

Every time Firefox opened

This started when...


Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

SafeBrowser 550 solutions 2392 answers

On the Print diaglog (Ctrl+P OR Firefox button > Print OR File > Print)

  • be sure you have the correct printer Name: selected
  • be sure Print to file is NOT checked

Problems printing: Problems printing web pages (Mozillazine)
Print settings: Printing a web page

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