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Firefox crashes all the time

Posted

Firefox crashes all the time. Several times a day. Today it was 7 times in two hours already. I always choose to send a report in hope this problem will be fixed sometime. But see no progress, it's just getting worse and worse!

bp-c6f418ac-2eb5-4927-b21b-691642110819 19.08.2011 12:50 bp-6dd19ff5-4232-456e-9c37-ae91e2110819 19.08.2011 12:11 bp-4239befc-395c-4dda-af3b-c48302110819 19.08.2011 11:39 bp-a071f3f5-c202-45db-b5d2-617cb2110819 19.08.2011 11:21 bp-cb1b0a47-3548-42fa-8d95-d84c12110819 19.08.2011 11:21 bp-02fe7514-5867-44d5-b392-65d2c2110819 19.08.2011 11:20 bp-48a2fb24-2910-43d2-9b91-981a62110819 19.08.2011 11:20 bp-a5281fe8-7000-4f5b-ab10-e256a2110818 18.08.2011 21:19 bp-9c9b7c07-0264-4890-9133-5b0d62110818 18.08.2011 13:03 bp-721007ff-4fbe-48ae-b13e-724a62110817 17.08.2011 21:36 bp-41fc0a81-1706-4312-b62a-cc4802110817 17.08.2011 16:47 bp-50ae30fe-f5fa-4f33-ad14-f27f12110817 17.08.2011 12:00 bp-2fc7931b-af33-4ec0-a19b-9991e2110816 16.08.2011 23:55

Additional System Details

Crash ID

bp-c6f418ac-2eb5-4927-b21b-691642110819 bp-6dd19ff5-4232-456e-9c37-ae91e2110819 bp-4239befc-395c-4dda-af3b-c48302110819 bp-a071f3f5-c202-45db-b5d2-617cb2110819 bp-cb1b0a47-3548-42fa-8d95-d84c12110819 bp-02fe7514-5867-44d5-b392-65d2c2110819 bp-48a2fb24-29

Installed Plug-ins

  • Google Update
  • Shockwave Flash 10.3 r183
  • iTunes Detector Plug-in
  • 4.0.60531.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

Сведения о приложении
Имя
Firefox
Версия
6.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0
Папка профиля
Открыть его папку
Включённые плагины
about:plugins
Конфигурация сборки
about:buildconfig
Расширения
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FEBE
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FireFTP
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Графика
Описание видеокарты
AMD Radeon HD 6900 Series
Код производителя
1002
Код устройства
6719
Объём видеопамяти
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Драйвера видеокарты
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Версия драйвера
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Дата разработки драйвера
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Direct2D включён
false
DirectWrite включён
false (6.1.7601.17563)
Параметры ClearType
Параметры ClearType не найдены
Визуализатор WebGL
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Аппаратно ускоренные окна
0/1

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

Is this only happening since you upgraded to firefox 6 ?

Have you tried to obtain Crash Signatures ?

When you query them for a crash ID miss off the leading -bp and the trailing date and time.

I did try a couple of those:

It may be that you are crashing a lot and are not getting a consistent signature, are other programs or applications crashing or is it only Firefox ?

Have you done a full system security scan recently ?

Firefox crashes tend to be rather specific, and it is quite possibly something on your own machine causing the crash rather than any general problem with Firefox. Have you tried using Troubleshoot Firefox issues using Safe Mode but do not make changes just click continue, and also try disabling, or maybe even uninstalling any plugins.

(edit - fixed a link to Safe Mode KB article)

Modified by John99

Hasan 477 solutions 5600 answers

Helpful Reply

Troubleshooting extensions and themes

Clear Cookies & Cache

Clear the Network Cache

Troubleshooting plugins

Check and tell if its working.

Modified by Hasan

Question owner

> Is this only happening since you upgraded to firefox 6 ? No, but it came to be even more often after upgrade.

> Have you tried to obtain Crash Signatures ? A got "Page not Found" after the second step. Still the same when I remove "bp-" from the adress bar. https://crash-stats.mozilla.com/report/index/c6f418ac-2eb5-4927-b21b-691642110819

> are other programs or applications crashing or is it only Firefox ? Well, sometimes - maybe once a month, a week - but not several times a day as Firefox.

> Have you done a full system security scan recently ? Well, I think Windows does it for me automatically. But in case it's not so, I just started it manually and now waiting for the results.

About SafeMode and disabling plugins. I already disabled most of them. And already suffer without them a lot. If it's possible to use Firefox only without plugins - what's the point of using it at all? I chose this browser two or three years ago especially because it provided so much possibilities and was faster and didn't crash...

Oh, it just crashed again...

Well I'll try to uninstall plugins but it'll probably make me to quit using Firefox. And the SafeMode too - even if Firefox will not crash in safe mode I can't use my PC always in safe mode. It's not that my Firefox isn't starting and I can fix it in safe mode to make it start and then just use normally. It starts and it it works - for some time. I don't know what to fix.

Question owner

mha007, ok, I'll try it now.

And thanks everybody for answers.

Hasan 477 solutions 5600 answers

see the links provided in my previous reply

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

If it's possible to use Firefox only without plugins - what's the point of using it at all?

We are not trying to say you should only use Firefox in Safe Mode or without Plugins, but something is causing your crashes, and that something is not likely to be the core of firefox itself but some other software. We are hoping you can run the basic Firefox browser without crashing, and then when you re-enable things in stages you may be able to deduce what the likely culprit is.

Question owner

mha007, I cleared cash and cookies but it didn't help. I can't troubleshoot plugins and themes because I don't know what circumstances cause crashes.

John99, I tried the safemode when Firefox refused to start at all this morning, crashing every time. Well, in safemode with disabled plugins it crashed the same... Firefox started though after rebooting PC.

Modified by MirraCat

Hasan 477 solutions 5600 answers

Helpful Reply

The links i provided will help you to resolve your problem. Its your choice if you don't want to solve the problem.

-> Create a New Profile as a test to check if your current profile is causing the problems.

-> Basic Troubleshooting: Make a New Profile

-> If that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile.

-> Recovering important data from an old profile

Check and tell if its working.

Question owner

Nothing works. None of the provided links helped to fix the problem.

At the and I just installed a new Windows with a latest drivers and fresh new Firefox. I didn't even import old profile. BUT IT STILL CRASHES!

Modified by MirraCat

Hasan 477 solutions 5600 answers

Can you post your NEW Crash IDs here..

Modified by Hasan

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

Posting recent crash IDs from use of firefox in safe mode with plug-ins disabled should help identify the cause. If you see the Crash IDs with a prefix of bp that is an indication that they were submitted (or certainly there was an attempt to submit them -{ not sure whether it verifies success?}).

As far as scanning for malware is concerned have a look at this recent answer from the-edmeister as to suggested methods.

Question owner

This is recent without safe mode. 3a8c76b9-8b73-4d92-87c7-ae14ef7b63fa29.11.201112:48 bp-b54c78c8-97c3-4328-9f24-407f1211112929.11.201112:18 bp-dd1de4d7-0826-4973-9db9-eb00d211112929.11.201112:18 bp-05360993-d1c7-442c-bbc3-dadeb211112929.11.201112:18 bp-443b2e3b-b298-4e6b-b66e-f976b211112929.11.201112:18 bp-95d4b7c4-f2af-4bbd-a30d-b91d4211112929.11.201112:18 bp-2b77cbc3-cf5c-4b63-895f-72e6a211112829.11.20111:33

I don't see any possibility for malware being in my system - I haven't yet installed anything except system, drivers and browser when it started to crash.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

For some odd reason I get no info about the crash IDs you have provided, (I did see a comment about datacentre problems no idea if that is related) but what would be useful is crash IDs from crashes that occur when you are in safe mode, with default theme and with plugins disabled.

Of course it is possible that configured like that you do not get Firefox crashes !

Question owner

Information about crash in safe mode.

AdapterDeviceID: 6719 AdapterVendorID: 1002 AvailableVirtualMemory: 4016009216 BuildID: 20111120135848 CrashTime: 1323463120 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1322440687 Notes: AdapterVendorID: 1002, AdapterDeviceID: 6719, AdapterDriverVersion: 8.911.0.0

ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 14 StartupTime: 1323463112 SystemMemoryUsePercentage: 30 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: http://gmail.com/ Vendor: Mozilla Version: 8.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :