X
Tap here to go to the mobile version of the site.
Scheduled maintenance: Thursday, April 2, between 3pm and 5pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

Support Forum

help please

Posted

logged on to firefox and something went wrong

logged on to firefox and something went wrong

Additional System Details

This happened

Every time Firefox opened

This started when...

i logged on and fixrefox said user tom was already in use

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

More Information

clicked on default - now everything changed - looks like to ie setting and i need to know how to get back

Matt Brubeck 145 solutions 1390 answers

Can you give more details about your problem, please? What exactly went wrong?

You appear to be using a very old, unsupported version of Firefox. Can you try again with the current version from firefox.com?

Can you give more details about your problem, please? What exactly went wrong? You appear to be using a very old, unsupported version of Firefox. Can you try again with the current version from [http://firefox.com firefox.com]?
Hasan 469 solutions 5600 answers

Helpful Reply

After you Update Firefox, see this - Common Questions after Updating Firefox

Check and tell if its working.

After you Update Firefox, see this - Common Questions after Updating Firefox * https://support.mozilla.com/en-US/kb/common-questions-after-updating-firefox Check and tell if its working.

Modified by Hasan

Question owner

downloaded firefox 6 as advised - now have 4 icons of firefox on desktop none of which have my former bookmarks

downloaded firefox 6 as advised - now have 4 icons of firefox on desktop none of which have my former bookmarks
Hasan 469 solutions 5600 answers
Where are my Bookmarks? * https://support.mozilla.com/en-US/kb/common-questions-after-updating-firefox#w_where-are-my-bookmarks Lost Bookmarks * https://support.mozilla.com/en-US/kb/Lost%20Bookmarks Check and tell if its working.
cor-el
  • Top 10 Contributor
  • Moderator
17857 solutions 161589 answers

See:


Are you really using Firefox/1.0.7 as shown by your user agent in the More system details list?

  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
See: * https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding * http://kb.mozillazine.org/Profile_in_use ----- Are you really using Firefox/1.0.7 as shown by your user agent in the More system details list? *Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 * https://support.mozilla.com/kb/Finding+your+Firefox+version * https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

Modified by cor-el