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when I enter gmail it will not load except basic HTML

Posted

I have been using Firefox for years and love it. Suddenly I am no longer able to load gmail except for the slow HTML version. The fast version continues to load fine with windows explorer. I have run all my security software to check for malware and viruses. That did not solve the problem. I have also gone to your website and updated all my add-ons to the most current version. This did not help either.

Additional System Details

This happened

Every time Firefox opened

This started when...

about a week ago

Installed Plug-ins

  • Coupons, Inc. Coupon Printer Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.3 r183
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Allows browsing on RealArcade sites with Mozilla browsers.
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • Rhapsody Player Engine Plugin
  • Google Update
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

I have not downloaded version 6.0 because it is not compatible with the Roboform tool bar which I use frequently.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Question owner

I cleared the cache and it made no difference. Still cannot get gmail to load in fast version