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Still crashing after downloads

Posted

I occasionally crash Firefox after downloading a file. It does not happen every time. In fact a crash seems to "reset" it and it won't crash again for some hours. Then the next day, or later that evening I will try to download a file (any file can trigger it) and the browser will crash again.

I've taken all the steps I can find about crashes from the support site and nothing has worked. Since the error isn't very repeatable I can't just try in safe mode or limited addons/plugins due to the aforementioned "reset" period I always seem to get afterwards. And I really don't want to be browsing all day without my addons, it's defeating the purpose of using the browser.

Any help would be much appreciated. Let me know if any other information is required. Thank you.

I occasionally crash Firefox after downloading a file. It does not happen every time. In fact a crash seems to "reset" it and it won't crash again for some hours. Then the next day, or later that evening I will try to download a file (any file can trigger it) and the browser will crash again. I've taken all the steps I can find about crashes from the support site and nothing has worked. Since the error isn't very repeatable I can't just try in safe mode or limited addons/plugins due to the aforementioned "reset" period I always seem to get afterwards. And I really don't want to be browsing all day without my addons, it's defeating the purpose of using the browser. Any help would be much appreciated. Let me know if any other information is required. Thank you.

Additional System Details

Crash ID

nsExternalAppHandler::nsExternalAppHandler(nsIMIMEInfo*, nsACString_internal const&, nsIInterfaceRequestor*, nsAString_internal const&, unsigned int, int)

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Shockwave Flash 10.3 r183
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60310.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:5.0.1) Gecko/20100101 Firefox/5.0.1

More Information

Application Basics
Name
Firefox
Version
5.0.1
User Agent
Mozilla/5.0 (Windows NT 5.2; WOW64; rv:5.0.1) Gecko/20100101 Firefox/5.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.3.9
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Default Full Zoom Level
4.5
true
{D9A7CBEC-DE1A-444f-A092-844461596C4D}
Deng Google Bookmarks
1.2
true
denggb@balandro.net
Google Reader Watcher
1.5.2
true
grwatcher@ajnasz.hu
Greasemonkey
0.9.8
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Java Console
6.0.19
true
{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
Java Console
6.0.20
true
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.21
true
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Java Console
6.0.23
true
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console
6.0.26
true
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Java Quick Starter
1.0
true
jqs@sun.com
Movable Firefox Button
1.3
true
movableAppButton@Merci.chao
Readability
1.6
true
{6005d9b1-d115-485a-a92a-3f6453ca3fe2}
Tab Mix Plus
0.3.8.6
true
{dc572301-7619-498c-a57d-39143191b318}
WebMail Notifier
2.7.9
true
{37fa1426-b82d-11db-8314-0800200c9a66}
NoScript
2.1.2.6rc8
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.link.open_newwindow.restriction
0
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20110707182747
browser.startup.homepage_override.mstone
rv:5.0.1
browser.tabs.closeWindowWithLastTab
false
browser.tabs.loadInBackground
false
browser.tabs.selectOwnerOnClose
false
browser.tabs.tabMaxWidth
150
browser.tabs.tabMinWidth
30
browser.tabs.warnOnClose
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
dom.max_script_run_time
1800
extensions.lastAppVersion
5.0.1
keyword.URL
http://www.google.com/search?name=f&hl=en&q=
network.cookie.prefsMigrated
true
network.protocol-handler.external.mailto
false
places.database.lastMaintenance
1312723344
places.history.expiration.transient_current_max_pages
112685
places.last_vacuum
1298061223
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
0
print.print_unwriteable_margin_left
0
print.print_unwriteable_margin_right
0
print.print_unwriteable_margin_top
0
privacy.cpd.extensions-tabmix
true
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 3200 Graphics
Vendor ID
1002
Device ID
9610
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
8.620.0.0
Driver Date
5-15-2009
Direct2D Enabled
Blocked on your graphics driver. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (0.0.0.0, font cache n/a)
WebGL Renderer
(WebGL unavailable)
GPU Accelerated Windows
0/1

the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40248 answers

First off, disable all those Java Console extensions, and the Java Quick Starter extension, too.

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

First off, disable all those Java Console extensions, and the Java Quick Starter extension, too. https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash Type '''about:crashes''' in the URL bar and hit Enter. <br /> Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

Question owner

Yeah, I always hated the clutter of those java extensions, but wasn't sure what to do with them. As for the crash reports: https://crash-stats.mozilla.com/report/index/bp-e447676f-f0e0-485a-97aa-9d0a62110814 http://crash-stats.mozilla.com/report/index/bp-6caeec6d-cd51-4b1f-b978-32f4a2110813 http://crash-stats.mozilla.com/report/index/bp-5e9b6bc2-84e1-4b49-b8bc-91d132110812 http://crash-stats.mozilla.com/report/index/bp-67cf0ae5-e270-49e5-a716-f8af22110810 http://crash-stats.mozilla.com/report/index/bp-c3f1a28d-1137-4151-a33a-038ae2110727 http://crash-stats.mozilla.com/report/index/bp-1a2c2307-6b4f-4466-b129-52ddd2110718 http://crash-stats.mozilla.com/report/index/bp-42e3a0b5-4145-4406-b7ff-b6a8b2110618 http://crash-stats.mozilla.com/report/index/bp-f17421eb-fd3f-45cd-9c2c-ddfe22110617 http://crash-stats.mozilla.com/report/index/bp-51bec530-f9de-44f3-8ca4-366232110612 http://crash-stats.mozilla.com/report/index/bp-5724b5e0-75b3-424f-b955-403c82110606 http://crash-stats.mozilla.com/report/index/bp-b4442034-ebaa-4a84-a47d-eb1a62110604 http://crash-stats.mozilla.com/report/index/bp-fb8b8570-8ab0-4a04-b6f7-428692110322 http://crash-stats.mozilla.com/report/index/bp-e5d8e7d7-8478-4d53-a3b8-6311e2110215 If I did that right, that should be all that are listed. I think I might have not logged some of the recent ones (if that's possible with an untick on the crash report) as I was sick of reporting them out of frustration. Thank you so far for the response.

Modified by obzinator

Hasan 469 solutions 5600 answers
Multiple Java Console extensions * http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions Firefox crashes when trying to download a file * https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20trying%20to%20download%20a%20file Troubleshooting extensions and themes * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Check and tell if its working.

Modified by Hasan

Question owner

After my last post I manually removed the Java Consoles (but not the quickstarter, although it is disabled).

I have, more than once, tried everything in your second link regarding crashes with downloads.

I have previously disabled all the extensions and themes, but like I said, the error can not be regularly repeated. It's not every download that crashes it. After a crash I can download dozens of files just fine, but then some time later, for no seeming reason, it will crash on download again. If it happened every time I could more easily figure out what, if anything, was causing it. I'd really rather not have to run in safe mode all day and have my web experience gimped for the off chance the error decides to occur.

And for whatever it's worth, Malwarebytes hasn't found anything.

After my last post I manually removed the Java Consoles (but not the quickstarter, although it is disabled). I have, more than once, tried everything in your second link regarding crashes with downloads. I have previously disabled all the extensions and themes, but like I said, the error can not be regularly repeated. It's not every download that crashes it. After a crash I can download dozens of files just fine, but then some time later, for no seeming reason, it will crash on download again. If it happened every time I could more easily figure out what, if anything, was causing it. I'd really rather not have to run in safe mode all day and have my web experience gimped for the off chance the error decides to occur. And for whatever it's worth, Malwarebytes hasn't found anything.
cor-el
  • Top 10 Contributor
  • Moderator
17540 solutions 158604 answers

Also update your graphics display driver.
See your Help > Troubleshooting Information page.

Also update your graphics display driver.<br /> See your Help > Troubleshooting Information page.
Hasan 469 solutions 5600 answers

Troubleshooting Plugins

Check and tell if its working.

Troubleshooting Plugins * https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Check and tell if its working.

Question owner

I've updated my graphics display driver (despite the fact it seemed irrelevant). True to form, Firefox crashed when trying to download the file.

As far as the plugins go, that's the same boat as the extensions, no? I am hoping someone can translate those crash reports or something. I can't really do more troubleshooting on my end. I've scoured the support site previously. This is my hail mary.

I've updated my graphics display driver (despite the fact it seemed irrelevant). True to form, Firefox crashed when trying to download the file. As far as the plugins go, that's the same boat as the extensions, no? I am hoping someone can translate those crash reports or something. I can't really do more troubleshooting on my end. I've scoured the support site previously. This is my hail mary.
cor-el
  • Top 10 Contributor
  • Moderator
17540 solutions 158604 answers

The crash reports look related to open a link or file in an external program, so it may be plugin related or connected to downloading files.

Did you remove all Java Console extensions?

You can also remove the Java Quick starter extension.
All those Java related extensions are not needed to run Firefox.


Did you do some standard troubleshooting by disabling all extensions?

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

The crash reports look related to open a link or file in an external program, so it may be plugin related or connected to downloading files. Did you remove all Java Console extensions? You can also remove the Java Quick starter extension.<br /> All those Java related extensions are not needed to run Firefox. ---- Did you do some standard troubleshooting by disabling all extensions? Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.com/kb/Safe+Mode