Still crashing after downloads
I occasionally crash Firefox after downloading a file. It does not happen every time. In fact a crash seems to "reset" it and it won't crash again for some hours. Then the next day, or later that evening I will try to download a file (any file can trigger it) and the browser will crash again.
I've taken all the steps I can find about crashes from the support site and nothing has worked. Since the error isn't very repeatable I can't just try in safe mode or limited addons/plugins due to the aforementioned "reset" period I always seem to get afterwards. And I really don't want to be browsing all day without my addons, it's defeating the purpose of using the browser.
Any help would be much appreciated. Let me know if any other information is required. Thank you.
Additional System Details
nsExternalAppHandler::nsExternalAppHandler(nsIMIMEInfo*, nsACString_internal const&, nsIInterfaceRequestor*, nsAString_internal const&, unsigned int, int)
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Google Update
- Shockwave Flash 10.3 r183
- Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
- User Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:5.0.1) Gecko/20100101 Firefox/5.0.1
Mozilla/5.0 (Windows NT 5.2; WOW64; rv:5.0.1) Gecko/20100101 Firefox/5.0.1
Open Containing Folder
Default Full Zoom Level
Deng Google Bookmarks
Google Reader Watcher
Java Quick Starter
Movable Firefox Button
Tab Mix Plus
ATI Radeon HD 3200 Graphics
Blocked on your graphics driver. Try updating your graphics driver to version 10.6 or newer.
false (0.0.0.0, font cache n/a)
GPU Accelerated Windows
First off, disable all those Java Console extensions, and the Java Quick Starter extension, too.
Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.
Yeah, I always hated the clutter of those java extensions, but wasn't sure what to do with them.
As for the crash reports:
If I did that right, that should be all that are listed. I think I might have not logged some of the recent ones (if that's possible with an untick on the crash report) as I was sick of reporting them out of frustration.
Thank you so far for the response.
Modified by obzinator
Multiple Java Console extensions
Firefox crashes when trying to download a file
Troubleshooting extensions and themes
Check and tell if its working.
Modified by Hasan
After my last post I manually removed the Java Consoles (but not the quickstarter, although it is disabled).
I have, more than once, tried everything in your second link regarding crashes with downloads.
I have previously disabled all the extensions and themes, but like I said, the error can not be regularly repeated. It's not every download that crashes it. After a crash I can download dozens of files just fine, but then some time later, for no seeming reason, it will crash on download again. If it happened every time I could more easily figure out what, if anything, was causing it. I'd really rather not have to run in safe mode all day and have my web experience gimped for the off chance the error decides to occur.
And for whatever it's worth, Malwarebytes hasn't found anything.
Also update your graphics display driver.
See your Help > Troubleshooting Information page.
Check and tell if its working.
I've updated my graphics display driver (despite the fact it seemed irrelevant). True to form, Firefox crashed when trying to download the file.
As far as the plugins go, that's the same boat as the extensions, no? I am hoping someone can translate those crash reports or something. I can't really do more troubleshooting on my end. I've scoured the support site previously. This is my hail mary.
The crash reports look related to open a link or file in an external program, so it may be plugin related or connected to downloading files.
Did you remove all Java Console extensions?
You can also remove the Java Quick starter extension.
All those Java related extensions are not needed to run Firefox.
Did you do some standard troubleshooting by disabling all extensions?
Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.