Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Password Manager has stopped working.

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

iiispotty
iiispotty
more options

I'm using Firefox 3.6.19 on Mac OSX 10.6 PPC. Recent Mac Software Update done, then the problem with Firefox appeared. Password Manager has stopped working. I can input to the box but passwords are not recognised. The box accepts the password then the box reappears almost immediately, requesting master password again. I can't access my saved passwords through preferences either. I cannot access any Firefox passwords.

I have re-installed Firefox, but that's made no difference. I have tried to change the master password, but I can't tell whether it was accepted or not - no change to problem...

Also, when I opened Firefox this morning, the window 'stuck' to my cursor and kept being dragged around the screen. That finally stopped, but not sure why.

HELP!!!!

I'm using Firefox 3.6.19 on Mac OSX 10.6 PPC. Recent Mac Software Update done, then the problem with Firefox appeared. Password Manager has stopped working. I can input to the box but passwords are not recognised. The box accepts the password then the box reappears almost immediately, requesting master password again. I can't access my saved passwords through preferences either. I cannot access any Firefox passwords. I have re-installed Firefox, but that's made no difference. I have tried to change the master password, but I can't tell whether it was accepted or not - no change to problem... Also, when I opened Firefox this morning, the window 'stuck' to my cursor and kept being dragged around the screen. That finally stopped, but not sure why. HELP!!!!

All Replies (2)

Hasan
Hasan
more options

Troubleshooting extensions and themes

Password Manager

Check and tell if its working.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

If using the chrome url (chrome://pippki/content/resetpassword.xul) doesn't work then delete the files key3.db and signons.sqlite in the Firefox profile folder.

Help > Troubleshooting Information > Profile Directory: Open Containing Folder

You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.