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Errors in loading video such as in Youtube and other sites that uses Adobe Flash Player, even I updated the program.


error loading video or games

Additional System Details

Sites Affected

http://www.grabagold.com, http://www.youtube.com


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

SafeBrowser 550 solutions 2392 answers

You did not supply much information with your question:

  1. In Add-ons > Plugins, do you see "Shockwave Flash (version)"? If not, Flash is not installed for Firefox; see below
  2. You can test Flash on this Adobe page: https://www.adobe.com/software/flash/about/

There are 2 versions of Adobe Flash; an ActiveX version for IE only and a Plugin version for most other browsers including Firefox. On a Windows system, you should always update both individually.

  1. Using Firefox, go to the following direct download link and SAVE the download to your desktop so you can find it later: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. Direct link ActiveX version for IE only: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe

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